---
id: licensing-payments.why-cant-i-dismiss-the-payment-notice
url: https://storagestudio.us/faq/licensing-payments/why-cant-i-dismiss-the-payment-notice
category: "Licensing & payments"
subcategory: "Managing your subscription"
question: "Why can't I dismiss the payment notice in the notifications bell?"
alt_questions:
  - "red bell payment notice won't go away"
  - "Mark all read doesn't clear the payment notice"
  - "notifications open every time I open the app"
  - "how to hide Payment didn't go through"
  - "payment notice has no close button"
short_answer: "It's the one notice that needs action, so it stays until the payment is sorted. Pay with Fix Payment and it clears itself once the payment is confirmed."
tags: ["notifications", "fix payment", "billing"]
related: ["https://storagestudio.us/faq/licensing-payments/my-payment-failed", "https://storagestudio.us/faq/licensing-payments/what-does-fix-payment-do"]
applies_to: "all"
wiki: https://storagestudio.us/wiki/fix-payment
last_reviewed: 2026-10-01
---

# Why can't I dismiss the payment notice in the notifications bell?

Because it's the one notice that needs you to act, it stays until the payment is sorted. **Payment didn't go through** is red, has no close button, survives **Mark all read**, and opens the notifications when you open Storage Studio.

It clears itself as soon as the payment is confirmed — choose **Fix Payment** to pay what's owed, then **Check again** if you'd like it to look straight away. Other notices, like plan reminders, can still be closed as usual.

A blue **Payment processing** note is different: it's informational and needs nothing from you.