{"id":"licensing-payments.why-does-my-email-mention-a-partner","url":"/faq/licensing-payments/why-does-my-email-mention-a-partner","category":{"id":"licensing-payments","title":"Licensing & payments"},"subcategory":{"id":"subscription","title":"Managing your subscription"},"question":"Why does an email from Storage Studio say \"Your partner\" with someone else's contact details?","alt_questions":["Who is the partner in my Storage Studio email?","Your partner line in Storage Studio receipt","Why does my receipt show a reseller's email?","Can I contact my partner instead of Storage Studio support?"],"short_answer":"Your account is looked after by a partner — usually whoever introduced or sold you Storage Studio. Our account emails can show their support contact; you can still reach our support any time.","answer_markdown":"Because your account is looked after by one of our partners — usually the company that introduced you to Storage Studio or sold it to you. When that partner has chosen to show their details, our account and billing emails (receipts, renewals, trial and licence emails) add a short line: **Your partner**, their name and their support contact.\n\nYou can contact either of us: the partner knows your setup and purchase, and our own support at support@storagestudio.us is always there too. One-time sign-in codes and other security emails never carry this line.","answer_html":"

Because your account is looked after by one of our partners — usually the company that introduced you to Storage Studio or sold it to you. When that partner has chosen to show their details, our account and billing emails (receipts, renewals, trial and licence emails) add a short line: Your partner, their name and their support contact.

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You can contact either of us: the partner knows your setup and purchase, and our own support at support@storagestudio.us is always there too. One-time sign-in codes and other security emails never carry this line.

","answer_text":"Because your account is looked after by one of our partners — usually the company that introduced you to Storage Studio or sold it to you. When that partner has chosen to show their details, our account and billing emails (receipts, renewals, trial and licence emails) add a short line: Your partner, their name and their support contact.\n\nYou can contact either of us: the partner knows your setup and purchase, and our own support at support@storagestudio.us is always there too. One-time sign-in codes and other security emails never carry this line.","tags":["partners","emails","support"],"related":[{"id":"privacy-safety.does-storage-studio-share-data-with-resellers","question":"If I bought Storage Studio through a partner or reseller, what do they see?","url":"/faq/privacy-safety/does-storage-studio-share-data-with-resellers"},{"id":"licensing-payments.my-billing-is-moving-to-my-partner","question":"I got an email that my Storage Studio billing is moving to my partner — what changes?","url":"/faq/licensing-payments/my-billing-is-moving-to-my-partner"}],"applies_to":"all","wiki":"/wiki/buying-through-a-partner","last_reviewed":"2026-10-03","title":"Why does an email from Storage Studio say \"Your partner\" with someone else's contact details? — Storage Studio FAQ","description":"Your account is looked after by a partner — usually whoever introduced or sold you Storage Studio. Our account emails can show their support contact; you can still reach our support any time.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Licensing & payments","path":"/faq/licensing-payments/"},{"name":"Why does an email from Storage Studio say \"Your partner\" with someone else's contact details?","path":"/faq/licensing-payments/why-does-my-email-mention-a-partner"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/licensing-payments/why-does-my-email-mention-a-partner","inLanguage":"en","dateModified":"2026-10-03","mainEntity":[{"@type":"Question","name":"Why does an email from Storage Studio say \"Your partner\" with someone else's contact details?","alternateName":["Who is the partner in my Storage Studio email?","Your partner line in Storage Studio receipt","Why does my receipt show a reseller's email?","Can I contact my partner instead of Storage Studio support?"],"acceptedAnswer":{"@type":"Answer","text":"Because your account is looked after by one of our partners — usually the company that introduced you to Storage Studio or sold it to you. When that partner has chosen to show their details, our account and billing emails (receipts, renewals, trial and licence emails) add a short line: Your partner, their name and their support contact.\n\nYou can contact either of us: the partner knows your setup and purchase, and our own support at support@storagestudio.us is always there too. One-time sign-in codes and other security emails never carry this line.","url":"https://storagestudio.us/faq/licensing-payments/why-does-my-email-mention-a-partner"}}]},"fragment":"
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Licensing & payments · Managing your subscription

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Why does an email from Storage Studio say "Your partner" with someone else's contact details?

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Short answer: Your account is looked after by a partner — usually whoever introduced or sold you Storage Studio. Our account emails can show their support contact; you can still reach our support any time.

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Because your account is looked after by one of our partners — usually the company that introduced you to Storage Studio or sold it to you. When that partner has chosen to show their details, our account and billing emails (receipts, renewals, trial and licence emails) add a short line: Your partner, their name and their support contact.

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You can contact either of us: the partner knows your setup and purchase, and our own support at support@storagestudio.us is always there too. One-time sign-in codes and other security emails never carry this line.

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