{"id":"licensing-payments.why-does-the-resend-message-say-if","url":"/faq/licensing-payments/why-does-the-resend-message-say-if","category":{"id":"licensing-payments","title":"Licensing & payments"},"subcategory":{"id":"licence-key","title":"Your licence key"},"question":"Why does the licence-key message say \"if that address has a licence\"?","alt_questions":["Did my licence key actually send?","resend licence key no confirmation","If that address has a Storage Studio licence meaning","licence key email didn't come"],"short_answer":"The wording never reveals whether an email belongs to a customer, protecting everyone's privacy. If you used your purchase address, the key is on its way — check spam.","answer_markdown":"On purpose. The reply is always worded the same way so the form can't be used to find out whether a particular email belongs to a customer — that protects your privacy as well as everyone else's.\n\nIf the address you entered is the one you bought with, the key is on its way. If nothing arrives after a few minutes, check spam, try the other addresses you might have used, or email support@storagestudio.us and a person will help.","answer_html":"

On purpose. The reply is always worded the same way so the form can't be used to find out whether a particular email belongs to a customer — that protects your privacy as well as everyone else's.

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If the address you entered is the one you bought with, the key is on its way. If nothing arrives after a few minutes, check spam, try the other addresses you might have used, or email support@storagestudio.us and a person will help.

","answer_text":"On purpose. The reply is always worded the same way so the form can't be used to find out whether a particular email belongs to a customer — that protects your privacy as well as everyone else's.\n\nIf the address you entered is the one you bought with, the key is on its way. If nothing arrives after a few minutes, check spam, try the other addresses you might have used, or email support@storagestudio.us and a person will help.","tags":["lost key","privacy"],"related":[{"id":"licensing-payments.i-lost-my-licence-key","question":"I lost my licence key — how do I get it again?","url":"/faq/licensing-payments/i-lost-my-licence-key"},{"id":"licensing-payments.which-email-do-i-use-to-activate","question":"Which email address do I use to activate?","url":"/faq/licensing-payments/which-email-do-i-use-to-activate"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why does the licence-key message say \"if that address has a licence\"? — Storage Studio FAQ","description":"The wording never reveals whether an email belongs to a customer, protecting everyone's privacy. If you used your purchase address, the key is on its way — check spam.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Licensing & payments","path":"/faq/licensing-payments/"},{"name":"Why does the licence-key message say \"if that address has a licence\"?","path":"/faq/licensing-payments/why-does-the-resend-message-say-if"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/licensing-payments/why-does-the-resend-message-say-if","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why does the licence-key message say \"if that address has a licence\"?","alternateName":["Did my licence key actually send?","resend licence key no confirmation","If that address has a Storage Studio licence meaning","licence key email didn't come"],"acceptedAnswer":{"@type":"Answer","text":"On purpose. The reply is always worded the same way so the form can't be used to find out whether a particular email belongs to a customer — that protects your privacy as well as everyone else's.\n\nIf the address you entered is the one you bought with, the key is on its way. If nothing arrives after a few minutes, check spam, try the other addresses you might have used, or email support@storagestudio.us and a person will help.","url":"https://storagestudio.us/faq/licensing-payments/why-does-the-resend-message-say-if"}}]},"fragment":"
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Licensing & payments · Your licence key

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Why does the licence-key message say "if that address has a licence"?

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Short answer: The wording never reveals whether an email belongs to a customer, protecting everyone's privacy. If you used your purchase address, the key is on its way — check spam.

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On purpose. The reply is always worded the same way so the form can't be used to find out whether a particular email belongs to a customer — that protects your privacy as well as everyone else's.

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If the address you entered is the one you bought with, the key is on its way. If nothing arrives after a few minutes, check spam, try the other addresses you might have used, or email support@storagestudio.us and a person will help.

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