---
id: licensing-payments.why-does-the-resend-message-say-if
url: https://storagestudio.us/faq/licensing-payments/why-does-the-resend-message-say-if
category: "Licensing & payments"
subcategory: "Your licence key"
question: "Why does the licence-key message say \"if that address has a licence\"?"
alt_questions:
  - "Did my licence key actually send?"
  - "resend licence key no confirmation"
  - "If that address has a Storage Studio licence meaning"
  - "licence key email didn't come"
short_answer: "The wording never reveals whether an email belongs to a customer, protecting everyone's privacy. If you used your purchase address, the key is on its way — check spam."
tags: ["lost key", "privacy"]
related: ["https://storagestudio.us/faq/licensing-payments/i-lost-my-licence-key", "https://storagestudio.us/faq/licensing-payments/which-email-do-i-use-to-activate"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why does the licence-key message say "if that address has a licence"?

On purpose. The reply is always worded the same way so the form can't be used to find out whether a particular email belongs to a customer — that protects your privacy as well as everyone else's.

If the address you entered is the one you bought with, the key is on its way. If nothing arrives after a few minutes, check spam, try the other addresses you might have used, or email support@storagestudio.us and a person will help.