{"id":"licensing-payments.why-is-my-licence-inactive","url":"/faq/licensing-payments/why-is-my-licence-inactive","category":{"id":"licensing-payments","title":"Licensing & payments"},"subcategory":{"id":"licence-status","title":"Licence status and offline use"},"question":"Why is my Storage Studio licence inactive?","alt_questions":["licence inactive","Storage Studio is locked","Your licence is no longer valid","licence invalid after payment","why did my licence stop working"],"short_answer":"Usually a subscription that stopped over an uncollected payment, an ended trial or free period, or a refunded or revoked licence. Settings → License shows the reason; your files are untouched.","answer_markdown":"Usually for one of three reasons: a subscription stopped after a payment wasn't collected, a trial or free period ended, or the licence was refunded or revoked. **Settings → License** shows the reason and what to do — **Fix Payment**, re-activate, or pick a plan.\n\nA single failed renewal doesn't make your licence inactive: Storage Studio keeps working and shows **Fix Payment** while the payment is retried. Your files are completely untouched either way, and re-activating resumes everything right where it left off.","answer_html":"

Usually for one of three reasons: a subscription stopped after a payment wasn't collected, a trial or free period ended, or the licence was refunded or revoked. Settings → License shows the reason and what to do — Fix Payment, re-activate, or pick a plan.

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A single failed renewal doesn't make your licence inactive: Storage Studio keeps working and shows Fix Payment while the payment is retried. Your files are completely untouched either way, and re-activating resumes everything right where it left off.

","answer_text":"Usually for one of three reasons: a subscription stopped after a payment wasn't collected, a trial or free period ended, or the licence was refunded or revoked. Settings → License shows the reason and what to do — Fix Payment, re-activate, or pick a plan.\n\nA single failed renewal doesn't make your licence inactive: Storage Studio keeps working and shows Fix Payment while the payment is retried. Your files are completely untouched either way, and re-activating resumes everything right where it left off.","tags":["status","inactive","troubleshooting"],"related":[{"id":"licensing-payments.what-stops-working-without-an-active-licence","question":"What stops working when my licence or trial isn't active?","url":"/faq/licensing-payments/what-stops-working-without-an-active-licence"},{"id":"licensing-payments.my-payment-failed","question":"What happens if my subscription payment fails?","url":"/faq/licensing-payments/my-payment-failed"},{"id":"licensing-payments.what-does-payment-needed-mean","question":"What does \"Payment needed\" mean?","url":"/faq/licensing-payments/what-does-payment-needed-mean"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why is my Storage Studio licence inactive? — Storage Studio FAQ","description":"Usually a subscription that stopped over an uncollected payment, an ended trial or free period, or a refunded or revoked licence. Settings → License shows the reason; your files are untouched.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Licensing & payments","path":"/faq/licensing-payments/"},{"name":"Why is my Storage Studio licence inactive?","path":"/faq/licensing-payments/why-is-my-licence-inactive"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/licensing-payments/why-is-my-licence-inactive","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why is my Storage Studio licence inactive?","alternateName":["licence inactive","Storage Studio is locked","Your licence is no longer valid","licence invalid after payment","why did my licence stop working"],"acceptedAnswer":{"@type":"Answer","text":"Usually for one of three reasons: a subscription stopped after a payment wasn't collected, a trial or free period ended, or the licence was refunded or revoked. Settings → License shows the reason and what to do — Fix Payment, re-activate, or pick a plan.\n\nA single failed renewal doesn't make your licence inactive: Storage Studio keeps working and shows Fix Payment while the payment is retried. Your files are completely untouched either way, and re-activating resumes everything right where it left off.","url":"https://storagestudio.us/faq/licensing-payments/why-is-my-licence-inactive"}}]},"fragment":"
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Licensing & payments · Licence status and offline use

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Why is my Storage Studio licence inactive?

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Short answer: Usually a subscription that stopped over an uncollected payment, an ended trial or free period, or a refunded or revoked licence. Settings → License shows the reason; your files are untouched.

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Usually for one of three reasons: a subscription stopped after a payment wasn't collected, a trial or free period ended, or the licence was refunded or revoked. Settings → License shows the reason and what to do — Fix Payment, re-activate, or pick a plan.

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A single failed renewal doesn't make your licence inactive: Storage Studio keeps working and shows Fix Payment while the payment is retried. Your files are completely untouched either way, and re-activating resumes everything right where it left off.

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Last reviewed

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