---
id: licensing-payments.why-is-my-licence-inactive
url: https://storagestudio.us/faq/licensing-payments/why-is-my-licence-inactive
category: "Licensing & payments"
subcategory: "Licence status and offline use"
question: "Why is my Storage Studio licence inactive?"
alt_questions:
  - "licence inactive"
  - "Storage Studio is locked"
  - "Your licence is no longer valid"
  - "licence invalid after payment"
  - "why did my licence stop working"
short_answer: "Usually a subscription that stopped over an uncollected payment, an ended trial or free period, or a refunded or revoked licence. Settings → License shows the reason; your files are untouched."
tags: ["status", "inactive", "troubleshooting"]
related: ["https://storagestudio.us/faq/licensing-payments/what-stops-working-without-an-active-licence", "https://storagestudio.us/faq/licensing-payments/my-payment-failed", "https://storagestudio.us/faq/licensing-payments/what-does-payment-needed-mean"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why is my Storage Studio licence inactive?

Usually for one of three reasons: a subscription stopped after a payment wasn't collected, a trial or free period ended, or the licence was refunded or revoked. **Settings → License** shows the reason and what to do — **Fix Payment**, re-activate, or pick a plan.

A single failed renewal doesn't make your licence inactive: Storage Studio keeps working and shows **Fix Payment** while the payment is retried. Your files are completely untouched either way, and re-activating resumes everything right where it left off.