---
id: licensing-payments.why-isnt-my-email-accepted-when-redeeming
url: https://storagestudio.us/faq/licensing-payments/why-isnt-my-email-accepted-when-redeeming
category: "Licensing & payments"
subcategory: "Activating your licence"
question: "Why isn't my email accepted when I redeem a code?"
alt_questions:
  - "Redeem page says email not allowed"
  - "temporary email not accepted storage studio"
  - "Storage Studio redeem email error"
short_answer: "Temporary or throwaway addresses aren't accepted — your licence goes there and you sign in with it later. We then email a code to confirm it's yours."
tags: ["redeem", "email", "codes"]
related: ["https://storagestudio.us/faq/licensing-payments/how-do-i-redeem-an-onboarding-code"]
applies_to: "all"
wiki: https://storagestudio.us/wiki/redeeming-a-code
last_reviewed: 2026-10-29
---

# Why isn't my email accepted when I redeem a code?

Your licence is sent to that address and it's how you sign in to your account later, so we need one you'll keep. Temporary or throwaway addresses aren't accepted, and the address must be complete (name@example.com).

After you continue, we email a 12-character code to confirm the address is yours — your code is only used once you've confirmed, so a typo can't send your licence to someone else.