---
id: licensing-payments.why-wont-my-coupon-work
url: https://storagestudio.us/faq/licensing-payments/why-wont-my-coupon-work
category: "Licensing & payments"
subcategory: "Buying, coupons and onboarding codes"
question: "Why won't my coupon code work?"
alt_questions:
  - "coupon code invalid"
  - "discount code not applying"
  - "coupon not recognised storage studio"
  - "promo code rejected"
short_answer: "Check the spelling and the plan — some coupons apply to only one plan — and whether it has expired. If it should still work, email support@storagestudio.us."
tags: ["coupon", "troubleshooting"]
related: ["https://storagestudio.us/faq/licensing-payments/how-do-i-use-a-coupon-code", "https://storagestudio.us/faq/licensing-payments/coupon-vs-onboarding-code"]
applies_to: "all"
last_reviewed: 2026-10-03
---

# Why won't my coupon code work?

The coupon box checks codes as you type, so if it doesn't recognise yours, first check the spelling. Next, check the plan: some coupons are locked to a single plan and won't apply to the others. A coupon may also have expired.

There's also a minimum payment: after any discount, a payment is either free or at least one US dollar. A code that would take every plan it covers below that can't be used, and the box says so. A code that only takes some plans below it is skipped for those plans at checkout, so you'd see the full price there.

If you're sure the code should work, email support@storagestudio.us with the code and where you got it, and we'll check it for you.