{"id":"licensing-payments.will-i-get-emails-about-a-failed-payment","url":"/faq/licensing-payments/will-i-get-emails-about-a-failed-payment","category":{"id":"licensing-payments","title":"Licensing & payments"},"subcategory":{"id":"subscription","title":"Managing your subscription"},"question":"Will I get emails if a payment doesn't go through?","alt_questions":["payment reminder email storage studio","This link has expired payment email","stop payment reminder emails","unsubscribe from payment reminders","Is the payment email genuine?"],"short_answer":"You may get emails with a button to a secure page listing what's owed. Expired link? Use the latest email or Fix Payment in the app. You can unsubscribe from reminders.","answer_markdown":"You may. A payment email has one button that opens a secure page listing what's waiting to be paid, each with its own **Pay** button, plus **Use a different card from now on**. You can always skip the email and use **Fix Payment** in the app instead.\n\nLinks in these emails stop working after a while. If one says **This link has expired**, use the latest email or **Fix Payment** in Storage Studio — nothing was changed.\n\nYou can stop the reminder emails with the unsubscribe link in them; we'll still email you before anything changes on your account. We never ask for card details by email or chat — see [is it safe to pay](/faq/licensing-payments/is-checkout-secure).","answer_html":"

You may. A payment email has one button that opens a secure page listing what's waiting to be paid, each with its own Pay button, plus Use a different card from now on. You can always skip the email and use Fix Payment in the app instead.

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Links in these emails stop working after a while. If one says This link has expired, use the latest email or Fix Payment in Storage Studio — nothing was changed.

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You can stop the reminder emails with the unsubscribe link in them; we'll still email you before anything changes on your account. We never ask for card details by email or chat — see is it safe to pay.

","answer_text":"You may. A payment email has one button that opens a secure page listing what's waiting to be paid, each with its own Pay button, plus Use a different card from now on. You can always skip the email and use Fix Payment in the app instead.\n\nLinks in these emails stop working after a while. If one says This link has expired, use the latest email or Fix Payment in Storage Studio — nothing was changed.\n\nYou can stop the reminder emails with the unsubscribe link in them; we'll still email you before anything changes on your account. We never ask for card details by email or chat — see is it safe to pay.","tags":["email","billing","fix payment"],"related":[{"id":"licensing-payments.what-does-fix-payment-do","question":"What does the Fix Payment button do?","url":"/faq/licensing-payments/what-does-fix-payment-do"},{"id":"licensing-payments.my-payment-failed","question":"What happens if my subscription payment fails?","url":"/faq/licensing-payments/my-payment-failed"}],"applies_to":"all","wiki":"/wiki/fix-payment","last_reviewed":"2026-10-01","title":"Will I get emails if a payment doesn't go through? — Storage Studio FAQ","description":"You may get emails with a button to a secure page listing what's owed. Expired link? Use the latest email or Fix Payment in the app. You can unsubscribe from reminders.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Licensing & payments","path":"/faq/licensing-payments/"},{"name":"Will I get emails if a payment doesn't go through?","path":"/faq/licensing-payments/will-i-get-emails-about-a-failed-payment"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/licensing-payments/will-i-get-emails-about-a-failed-payment","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Will I get emails if a payment doesn't go through?","alternateName":["payment reminder email storage studio","This link has expired payment email","stop payment reminder emails","unsubscribe from payment reminders","Is the payment email genuine?"],"acceptedAnswer":{"@type":"Answer","text":"You may. A payment email has one button that opens a secure page listing what's waiting to be paid, each with its own Pay button, plus Use a different card from now on. You can always skip the email and use Fix Payment in the app instead.\n\nLinks in these emails stop working after a while. If one says This link has expired, use the latest email or Fix Payment in Storage Studio — nothing was changed.\n\nYou can stop the reminder emails with the unsubscribe link in them; we'll still email you before anything changes on your account. We never ask for card details by email or chat — see is it safe to pay.","url":"https://storagestudio.us/faq/licensing-payments/will-i-get-emails-about-a-failed-payment"}}]},"fragment":"
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Licensing & payments · Managing your subscription

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Will I get emails if a payment doesn't go through?

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Short answer: You may get emails with a button to a secure page listing what's owed. Expired link? Use the latest email or Fix Payment in the app. You can unsubscribe from reminders.

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You may. A payment email has one button that opens a secure page listing what's waiting to be paid, each with its own Pay button, plus Use a different card from now on. You can always skip the email and use Fix Payment in the app instead.

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Links in these emails stop working after a while. If one says This link has expired, use the latest email or Fix Payment in Storage Studio — nothing was changed.

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You can stop the reminder emails with the unsubscribe link in them; we'll still email you before anything changes on your account. We never ask for card details by email or chat — see is it safe to pay.

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