{"id":"licensing-payments.you-need-an-internet-connection-to-send-your-licence-key","url":"/faq/licensing-payments/you-need-an-internet-connection-to-send-your-licence-key","category":{"id":"licensing-payments","title":"Licensing & payments"},"subcategory":{"id":"licence-key","title":"Your licence key"},"question":"Why does it say I need an internet connection to send my licence key?","alt_questions":["can't send licence key offline","licence key request failed","Too many requests just now","Something went wrong sending your licence key"],"short_answer":"Re-sending a key needs our server, so your Mac must be online. If you see too many requests, wait and retry; if it keeps failing, email support.","answer_markdown":"Re-sending your key is done by our server, so your Mac needs to be online to ask for it. Reconnect and try again.\n\nIf you see **Too many requests just now**, wait a little before trying again. If it keeps failing, email support@storagestudio.us and a person will send your key.","answer_html":"

Re-sending your key is done by our server, so your Mac needs to be online to ask for it. Reconnect and try again.

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If you see Too many requests just now, wait a little before trying again. If it keeps failing, email support@storagestudio.us and a person will send your key.

","answer_text":"Re-sending your key is done by our server, so your Mac needs to be online to ask for it. Reconnect and try again.\n\nIf you see Too many requests just now, wait a little before trying again. If it keeps failing, email support@storagestudio.us and a person will send your key.","tags":["lost key","troubleshooting","offline"],"related":[{"id":"licensing-payments.i-lost-my-licence-key","question":"I lost my licence key — how do I get it again?","url":"/faq/licensing-payments/i-lost-my-licence-key"},{"id":"licensing-payments.we-couldnt-reach-the-licence-service","question":"Why does activation say \"We couldn't reach the licence service right now\"?","url":"/faq/licensing-payments/we-couldnt-reach-the-licence-service"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why does it say I need an internet connection to send my licence key? — Storage Studio FAQ","description":"Re-sending a key needs our server, so your Mac must be online. If you see too many requests, wait and retry; if it keeps failing, email support.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Licensing & payments","path":"/faq/licensing-payments/"},{"name":"Why does it say I need an internet connection to send my licence key?","path":"/faq/licensing-payments/you-need-an-internet-connection-to-send-your-licence-key"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/licensing-payments/you-need-an-internet-connection-to-send-your-licence-key","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why does it say I need an internet connection to send my licence key?","alternateName":["can't send licence key offline","licence key request failed","Too many requests just now","Something went wrong sending your licence key"],"acceptedAnswer":{"@type":"Answer","text":"Re-sending your key is done by our server, so your Mac needs to be online to ask for it. Reconnect and try again.\n\nIf you see Too many requests just now, wait a little before trying again. If it keeps failing, email support@storagestudio.us and a person will send your key.","url":"https://storagestudio.us/faq/licensing-payments/you-need-an-internet-connection-to-send-your-licence-key"}}]},"fragment":"
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Licensing & payments · Your licence key

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Why does it say I need an internet connection to send my licence key?

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Short answer: Re-sending a key needs our server, so your Mac must be online. If you see too many requests, wait and retry; if it keeps failing, email support.

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Re-sending your key is done by our server, so your Mac needs to be online to ask for it. Reconnect and try again.

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If you see Too many requests just now, wait a little before trying again. If it keeps failing, email support@storagestudio.us and a person will send your key.

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Last reviewed

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