---
id: licensing-payments.you-need-an-internet-connection-to-send-your-licence-key
url: https://storagestudio.us/faq/licensing-payments/you-need-an-internet-connection-to-send-your-licence-key
category: "Licensing & payments"
subcategory: "Your licence key"
question: "Why does it say I need an internet connection to send my licence key?"
alt_questions:
  - "can't send licence key offline"
  - "licence key request failed"
  - "Too many requests just now"
  - "Something went wrong sending your licence key"
short_answer: "Re-sending a key needs our server, so your Mac must be online. If you see too many requests, wait and retry; if it keeps failing, email support."
tags: ["lost key", "troubleshooting", "offline"]
related: ["https://storagestudio.us/faq/licensing-payments/i-lost-my-licence-key", "https://storagestudio.us/faq/licensing-payments/we-couldnt-reach-the-licence-service"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why does it say I need an internet connection to send my licence key?

Re-sending your key is done by our server, so your Mac needs to be online to ask for it. Reconnect and try again.

If you see **Too many requests just now**, wait a little before trying again. If it keeps failing, email support@storagestudio.us and a person will send your key.