{"id":"privacy-safety.does-storage-studio-share-data-with-resellers","url":"/faq/privacy-safety/does-storage-studio-share-data-with-resellers","category":{"id":"privacy-safety","title":"Privacy & safety"},"subcategory":{"id":"your-data-and-rights","title":"Your data, uninstalling and your rights"},"question":"If I bought Storage Studio through a partner or reseller, what do they see?","alt_questions":["Does a reseller get my personal data?","Partner purchase privacy storage studio","What does the company I bought from know about my usage?","Does my partner know when I cancel?","Does my reseller see my payments?"],"short_answer":"Never your files or usage. A partner sees only your email and events on the plan they look after — purchase, renewal, a failed payment, refund or cancellation — never your card or anything from your Mac.","answer_markdown":"Your files and how you use the app are never shared — they don't reach Storage Studio's servers in the first place.\n\nWhat a partner does see is limited to the account they look after: your email address, and when something happens to your plan — a purchase, a renewal, a payment that didn't go through, a refund or a cancellation — with the product and plan in words. They never see your card, your invoices' details or anything from your Mac. A partner who bills you directly also sees the plan and renewal dates they're billing for. Partners have their own privacy notice covering a purchase or referral through them.\n\nFor anything specific to your purchase, ask the partner, or email **support@storagestudio.us** with “Privacy request” in the subject.","answer_html":"

Your files and how you use the app are never shared — they don't reach Storage Studio's servers in the first place.

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What a partner does see is limited to the account they look after: your email address, and when something happens to your plan — a purchase, a renewal, a payment that didn't go through, a refund or a cancellation — with the product and plan in words. They never see your card, your invoices' details or anything from your Mac. A partner who bills you directly also sees the plan and renewal dates they're billing for. Partners have their own privacy notice covering a purchase or referral through them.

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For anything specific to your purchase, ask the partner, or email support@storagestudio.us with “Privacy request” in the subject.

","answer_text":"Your files and how you use the app are never shared — they don't reach Storage Studio's servers in the first place.\n\nWhat a partner does see is limited to the account they look after: your email address, and when something happens to your plan — a purchase, a renewal, a payment that didn't go through, a refund or a cancellation — with the product and plan in words. They never see your card, your invoices' details or anything from your Mac. A partner who bills you directly also sees the plan and renewal dates they're billing for. Partners have their own privacy notice covering a purchase or referral through them.\n\nFor anything specific to your purchase, ask the partner, or email support@storagestudio.us with “Privacy request” in the subject.","tags":["partners","resellers","privacy"],"related":[{"id":"privacy-safety.does-storage-studio-sell-my-data","question":"Does Storage Studio sell or share my personal data?","url":"/faq/privacy-safety/does-storage-studio-sell-my-data"},{"id":"privacy-safety.how-do-i-ask-for-my-data-to-be-deleted","question":"How do I ask Storage Studio to delete my personal data?","url":"/faq/privacy-safety/how-do-i-ask-for-my-data-to-be-deleted"},{"id":"licensing-payments.why-does-my-email-mention-a-partner","question":"Why does an email from Storage Studio say \"Your partner\" with someone else's contact details?","url":"/faq/licensing-payments/why-does-my-email-mention-a-partner"}],"applies_to":"all","last_reviewed":"2026-10-03","title":"If I bought Storage Studio through a partner or reseller, what do they see? — Storage Studio FAQ","description":"Never your files or usage. A partner sees only your email and events on the plan they look after — purchase, renewal, a failed payment, refund or cancellation — never your card or anything from your Mac.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Privacy & safety","path":"/faq/privacy-safety/"},{"name":"If I bought Storage Studio through a partner or reseller, what do they see?","path":"/faq/privacy-safety/does-storage-studio-share-data-with-resellers"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/privacy-safety/does-storage-studio-share-data-with-resellers","inLanguage":"en","dateModified":"2026-10-03","mainEntity":[{"@type":"Question","name":"If I bought Storage Studio through a partner or reseller, what do they see?","alternateName":["Does a reseller get my personal data?","Partner purchase privacy storage studio","What does the company I bought from know about my usage?","Does my partner know when I cancel?","Does my reseller see my payments?"],"acceptedAnswer":{"@type":"Answer","text":"Your files and how you use the app are never shared — they don't reach Storage Studio's servers in the first place.\n\nWhat a partner does see is limited to the account they look after: your email address, and when something happens to your plan — a purchase, a renewal, a payment that didn't go through, a refund or a cancellation — with the product and plan in words. They never see your card, your invoices' details or anything from your Mac. A partner who bills you directly also sees the plan and renewal dates they're billing for. Partners have their own privacy notice covering a purchase or referral through them.\n\nFor anything specific to your purchase, ask the partner, or email support@storagestudio.us with “Privacy request” in the subject.","url":"https://storagestudio.us/faq/privacy-safety/does-storage-studio-share-data-with-resellers"}}]},"fragment":"
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Privacy & safety · Your data, uninstalling and your rights

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If I bought Storage Studio through a partner or reseller, what do they see?

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Short answer: Never your files or usage. A partner sees only your email and events on the plan they look after — purchase, renewal, a failed payment, refund or cancellation — never your card or anything from your Mac.

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Your files and how you use the app are never shared — they don't reach Storage Studio's servers in the first place.

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What a partner does see is limited to the account they look after: your email address, and when something happens to your plan — a purchase, a renewal, a payment that didn't go through, a refund or a cancellation — with the product and plan in words. They never see your card, your invoices' details or anything from your Mac. A partner who bills you directly also sees the plan and renewal dates they're billing for. Partners have their own privacy notice covering a purchase or referral through them.

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For anything specific to your purchase, ask the partner, or email support@storagestudio.us with “Privacy request” in the subject.

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Last reviewed

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