---
id: privacy-safety.how-long-does-storage-studio-keep-my-data
url: https://storagestudio.us/faq/privacy-safety/how-long-does-storage-studio-keep-my-data
category: "Privacy & safety"
subcategory: "Your data, uninstalling and your rights"
question: "How long does Storage Studio keep my personal details?"
alt_questions:
  - "Data retention Storage Studio"
  - "How long is my trial information kept?"
  - "How long do you keep support tickets?"
  - "When are my chat messages deleted?"
  - "Do you keep my details after I cancel?"
short_answer: "It depends on the record: purchase records as long as tax law requires, trial records 24 months after the trial, support requests 3 years after closing, website chats 30 days. The Privacy Policy lists every one."
tags: ["privacy", "data retention", "gdpr"]
related: ["https://storagestudio.us/faq/privacy-safety/how-do-i-ask-for-my-data-to-be-deleted", "https://storagestudio.us/faq/privacy-safety/does-storage-studio-sell-my-data"]
applies_to: "all"
last_reviewed: 2026-11-02
---

# How long does Storage Studio keep my personal details?

Each kind of record has its own limit, and the [Privacy Policy](https://storagestudio.us/legal/privacy) lists them all. The main ones:

- **Licence and purchase records:** while your licence exists, then as long as tax and accounting law requires. After that, what identifies you is removed.
- **Trial records:** 24 months after the trial ends.
- **Support requests and their messages:** 3 years after the request is closed.
- **Website chat:** 30 days, cleaned of personal details first. A confirmed customer's saved chat history: 90 days.
- **One-time codes and sign-in links:** valid for minutes and never stored in readable form.
- **Delta storage:** while your plan is active; after it ends, as described in [what happens when a Delta plan ends](https://storagestudio.us/faq/delta-drive/what-happens-when-my-delta-plan-ends).

Your files on your Mac and external drive are never sent to us. To ask for a copy or a deletion, see [how to ask for your data to be deleted](https://storagestudio.us/faq/privacy-safety/how-do-i-ask-for-my-data-to-be-deleted).