{"id":"privacy-safety.what-is-in-the-diagnostics-summary-of-a-support-ticket","url":"/faq/privacy-safety/what-is-in-the-diagnostics-summary-of-a-support-ticket","category":{"id":"privacy-safety","title":"Privacy & safety"},"subcategory":{"id":"what-leaves-your-mac","title":"What leaves your Mac"},"question":"What's in the diagnostics summary when I contact support?","alt_questions":["Does a support ticket include my file names?","What does the optional diagnostics toggle send?","Is it safe to attach diagnostics to a ticket?","storage studio support diagnostics privacy","Can I see what the diagnostics contain before sending?"],"short_answer":"It's a short, redacted snapshot of how the app is running, which you can preview before sending. It never includes file names or file contents, it's optional, and nothing is sent until you tap Send.","answer_markdown":"A short, redacted snapshot of how the app is running — and you can **preview exactly what it contains** before you send. It never includes your file names or the contents of your files.\n\nIn the **Contact Support** form, simple toggles let you attach your Storage Studio version, your macOS version and the optional diagnostics. All three are your choice. **Nothing is sent until you tap Send**, and you can close the form without sending.\n\nSupport appears to you as “Support Team” with a reference code. See [Getting help](/manual/support).","answer_html":"

A short, redacted snapshot of how the app is running — and you can preview exactly what it contains before you send. It never includes your file names or the contents of your files.

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In the Contact Support form, simple toggles let you attach your Storage Studio version, your macOS version and the optional diagnostics. All three are your choice. Nothing is sent until you tap Send, and you can close the form without sending.

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Support appears to you as “Support Team” with a reference code. See Getting help.

","answer_text":"A short, redacted snapshot of how the app is running — and you can preview exactly what it contains before you send. It never includes your file names or the contents of your files.\n\nIn the Contact Support form, simple toggles let you attach your Storage Studio version, your macOS version and the optional diagnostics. All three are your choice. Nothing is sent until you tap Send, and you can close the form without sending.\n\nSupport appears to you as “Support Team” with a reference code. See Getting help.","tags":["support","diagnostics","privacy"],"related":[{"id":"privacy-safety.what-does-storage-studio-send-over-the-internet","question":"What does Storage Studio send over the internet?","url":"/faq/privacy-safety/what-does-storage-studio-send-over-the-internet"},{"id":"privacy-safety.who-sees-my-support-messages","question":"Who sees my support messages, and what's shared with them?","url":"/faq/privacy-safety/who-sees-my-support-messages"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"What's in the diagnostics summary when I contact support? — Storage Studio FAQ","description":"It's a short, redacted snapshot of how the app is running, which you can preview before sending. It never includes file names or file contents, it's optional, and nothing is sent until you tap Send.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Privacy & safety","path":"/faq/privacy-safety/"},{"name":"What's in the diagnostics summary when I contact support?","path":"/faq/privacy-safety/what-is-in-the-diagnostics-summary-of-a-support-ticket"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/privacy-safety/what-is-in-the-diagnostics-summary-of-a-support-ticket","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"What's in the diagnostics summary when I contact support?","alternateName":["Does a support ticket include my file names?","What does the optional diagnostics toggle send?","Is it safe to attach diagnostics to a ticket?","storage studio support diagnostics privacy","Can I see what the diagnostics contain before sending?"],"acceptedAnswer":{"@type":"Answer","text":"A short, redacted snapshot of how the app is running — and you can preview exactly what it contains before you send. It never includes your file names or the contents of your files.\n\nIn the Contact Support form, simple toggles let you attach your Storage Studio version, your macOS version and the optional diagnostics. All three are your choice. Nothing is sent until you tap Send, and you can close the form without sending.\n\nSupport appears to you as “Support Team” with a reference code. See Getting help.","url":"https://storagestudio.us/faq/privacy-safety/what-is-in-the-diagnostics-summary-of-a-support-ticket"}}]},"fragment":"
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Privacy & safety · What leaves your Mac

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What's in the diagnostics summary when I contact support?

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Short answer: It's a short, redacted snapshot of how the app is running, which you can preview before sending. It never includes file names or file contents, it's optional, and nothing is sent until you tap Send.

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A short, redacted snapshot of how the app is running — and you can preview exactly what it contains before you send. It never includes your file names or the contents of your files.

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In the Contact Support form, simple toggles let you attach your Storage Studio version, your macOS version and the optional diagnostics. All three are your choice. Nothing is sent until you tap Send, and you can close the form without sending.

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Support appears to you as “Support Team” with a reference code. See Getting help.

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Last reviewed

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Related questions

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Also available as Markdown and JSON.

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