{"id":"privacy-safety.who-sees-my-support-messages","url":"/faq/privacy-safety/who-sees-my-support-messages","category":{"id":"privacy-safety","title":"Privacy & safety"},"subcategory":{"id":"what-leaves-your-mac","title":"What leaves your Mac"},"question":"Who sees my support messages, and what's shared with them?","alt_questions":["Is my support ticket private?","What does the support team see about me?","Who reads Storage Studio support tickets?","storage studio support privacy","Can support see my files?"],"short_answer":"The support team sees only what's on the form: your message, your registered email, and any version or redacted diagnostics details you chose to include. File names and contents are never part of a ticket.","answer_markdown":"The Storage Studio support team reads your ticket. They see only what's on the form: your message, the email you registered with (so replies reach you), and whichever of the version and diagnostics details you chose to include.\n\nDiagnostics are always redacted, and your files — their names and their contents — are never part of a ticket. Replies come to you by email too and thread back into **My Support** in the app.\n\nOpen **More (•••) → Help & Support → My Support** to see everything you've sent. More in [Getting help](/manual/support).","answer_html":"

The Storage Studio support team reads your ticket. They see only what's on the form: your message, the email you registered with (so replies reach you), and whichever of the version and diagnostics details you chose to include.

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Diagnostics are always redacted, and your files — their names and their contents — are never part of a ticket. Replies come to you by email too and thread back into My Support in the app.

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Open More (•••) → Help & Support → My Support to see everything you've sent. More in Getting help.

","answer_text":"The Storage Studio support team reads your ticket. They see only what's on the form: your message, the email you registered with (so replies reach you), and whichever of the version and diagnostics details you chose to include.\n\nDiagnostics are always redacted, and your files — their names and their contents — are never part of a ticket. Replies come to you by email too and thread back into My Support in the app.\n\nOpen More (•••) → Help & Support → My Support to see everything you've sent. More in Getting help.","tags":["support","tickets","privacy"],"related":[{"id":"privacy-safety.what-is-in-the-diagnostics-summary-of-a-support-ticket","question":"What's in the diagnostics summary when I contact support?","url":"/faq/privacy-safety/what-is-in-the-diagnostics-summary-of-a-support-ticket"},{"id":"privacy-safety.what-happens-to-feedback-i-send","question":"What happens to the details I enter in Share Your Experience?","url":"/faq/privacy-safety/what-happens-to-feedback-i-send"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Who sees my support messages, and what's shared with them? — Storage Studio FAQ","description":"The support team sees only what's on the form: your message, your registered email, and any version or redacted diagnostics details you chose to include. File names and contents are never part of a ticket.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Privacy & safety","path":"/faq/privacy-safety/"},{"name":"Who sees my support messages, and what's shared with them?","path":"/faq/privacy-safety/who-sees-my-support-messages"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/privacy-safety/who-sees-my-support-messages","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Who sees my support messages, and what's shared with them?","alternateName":["Is my support ticket private?","What does the support team see about me?","Who reads Storage Studio support tickets?","storage studio support privacy","Can support see my files?"],"acceptedAnswer":{"@type":"Answer","text":"The Storage Studio support team reads your ticket. They see only what's on the form: your message, the email you registered with (so replies reach you), and whichever of the version and diagnostics details you chose to include.\n\nDiagnostics are always redacted, and your files — their names and their contents — are never part of a ticket. Replies come to you by email too and thread back into My Support in the app.\n\nOpen More (•••) → Help & Support → My Support to see everything you've sent. More in Getting help.","url":"https://storagestudio.us/faq/privacy-safety/who-sees-my-support-messages"}}]},"fragment":"
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Privacy & safety · What leaves your Mac

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Who sees my support messages, and what's shared with them?

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Short answer: The support team sees only what's on the form: your message, your registered email, and any version or redacted diagnostics details you chose to include. File names and contents are never part of a ticket.

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The Storage Studio support team reads your ticket. They see only what's on the form: your message, the email you registered with (so replies reach you), and whichever of the version and diagnostics details you chose to include.

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Diagnostics are always redacted, and your files — their names and their contents — are never part of a ticket. Replies come to you by email too and thread back into My Support in the app.

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Open More (•••) → Help & Support → My Support to see everything you've sent. More in Getting help.

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Last reviewed

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Related questions

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