---
id: privacy-safety.who-sees-my-support-messages
url: https://storagestudio.us/faq/privacy-safety/who-sees-my-support-messages
category: "Privacy & safety"
subcategory: "What leaves your Mac"
question: "Who sees my support messages, and what's shared with them?"
alt_questions:
  - "Is my support ticket private?"
  - "What does the support team see about me?"
  - "Who reads Storage Studio support tickets?"
  - "storage studio support privacy"
  - "Can support see my files?"
short_answer: "The support team sees only what's on the form: your message, your registered email, and any version or redacted diagnostics details you chose to include. File names and contents are never part of a ticket."
tags: ["support", "tickets", "privacy"]
related: ["https://storagestudio.us/faq/privacy-safety/what-is-in-the-diagnostics-summary-of-a-support-ticket", "https://storagestudio.us/faq/privacy-safety/what-happens-to-feedback-i-send"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Who sees my support messages, and what's shared with them?

The Storage Studio support team reads your ticket. They see only what's on the form: your message, the email you registered with (so replies reach you), and whichever of the version and diagnostics details you chose to include.

Diagnostics are always redacted, and your files — their names and their contents — are never part of a ticket. Replies come to you by email too and thread back into **My Support** in the app.

Open **More (•••) → Help & Support → My Support** to see everything you've sent. More in [Getting help](https://storagestudio.us/manual/support).