{"id":"settings.how-long-are-support-log-bundles-kept","url":"/faq/settings/how-long-are-support-log-bundles-kept","category":{"id":"settings","title":"Settings & keep-time"},"subcategory":{"id":"keep-time","title":"Keep-time and retention"},"question":"How long does Storage Studio keep diagnostic logs I send to support?","alt_questions":["Debug log retention storage studio","Retained until date log push","Can I ask support to delete my logs?","How long are uploaded logs stored?"],"short_answer":"Up to 6 months. After an upload you see the date it's retained until; it's used only for your issue and deleted on request. The local copy is cleared once the upload succeeds.","answer_markdown":"Up to **6 months**. When you push a diagnostic bundle, Storage Studio shows its Log ID, size and the date it's **retained until**. The bundle is used only to investigate the issue you raised, and support deletes it on request.\n\nOn your Mac, the local copy is cleared as soon as the upload succeeds. See [what Log Push mode sends](/faq/settings/what-is-log-push-mode).","answer_html":"

Up to 6 months. When you push a diagnostic bundle, Storage Studio shows its Log ID, size and the date it's retained until. The bundle is used only to investigate the issue you raised, and support deletes it on request.

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On your Mac, the local copy is cleared as soon as the upload succeeds. See what Log Push mode sends.

","answer_text":"Up to 6 months. When you push a diagnostic bundle, Storage Studio shows its Log ID, size and the date it's retained until. The bundle is used only to investigate the issue you raised, and support deletes it on request.\n\nOn your Mac, the local copy is cleared as soon as the upload succeeds. See what Log Push mode sends.","tags":["support","logs","keep time"],"related":[{"id":"settings.what-is-log-push-mode","question":"What is Log Push mode, and what does it send?","url":"/faq/settings/what-is-log-push-mode"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"How long does Storage Studio keep diagnostic logs I send to support? — Storage Studio FAQ","description":"Up to 6 months. After an upload you see the date it's retained until; it's used only for your issue and deleted on request. The local copy is cleared once the upload succeeds.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Settings & keep-time","path":"/faq/settings/"},{"name":"How long does Storage Studio keep diagnostic logs I send to support?","path":"/faq/settings/how-long-are-support-log-bundles-kept"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/settings/how-long-are-support-log-bundles-kept","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"How long does Storage Studio keep diagnostic logs I send to support?","alternateName":["Debug log retention storage studio","Retained until date log push","Can I ask support to delete my logs?","How long are uploaded logs stored?"],"acceptedAnswer":{"@type":"Answer","text":"Up to 6 months. When you push a diagnostic bundle, Storage Studio shows its Log ID, size and the date it's retained until. The bundle is used only to investigate the issue you raised, and support deletes it on request.\n\nOn your Mac, the local copy is cleared as soon as the upload succeeds. See what Log Push mode sends.","url":"https://storagestudio.us/faq/settings/how-long-are-support-log-bundles-kept"}}]},"fragment":"
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Settings & keep-time · Keep-time and retention

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How long does Storage Studio keep diagnostic logs I send to support?

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Short answer: Up to 6 months. After an upload you see the date it's retained until; it's used only for your issue and deleted on request. The local copy is cleared once the upload succeeds.

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Up to 6 months. When you push a diagnostic bundle, Storage Studio shows its Log ID, size and the date it's retained until. The bundle is used only to investigate the issue you raised, and support deletes it on request.

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On your Mac, the local copy is cleared as soon as the upload succeeds. See what Log Push mode sends.

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Last reviewed

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Related questions

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