---
id: settings.self-backup-says-drive-not-connected
url: https://storagestudio.us/faq/settings/self-backup-says-drive-not-connected
category: "Settings & keep-time"
subcategory: "Advanced, self-backup and Demo Mode"
question: "Why does Self-backup say my external drive isn't connected?"
alt_questions:
  - "Self-backup no backups shown"
  - "Backup now fails drive not connected"
  - "Where are Storage Studio self-backups stored?"
  - "Self-backup refresh button"
short_answer: "Self-backups live on your external drive, so they can only be listed or made while it's connected. Plug the drive in and click Refresh in Settings → Advanced → Self-backup."
tags: ["self-backup", "external drive", "troubleshooting"]
related: ["https://storagestudio.us/faq/settings/what-is-self-backup"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why does Self-backup say my external drive isn't connected?

Self-backups are kept on your external drive, so the list can only be shown — and new backups made — while that drive is connected. Plug it in, then click **Refresh** in **Settings → Advanced → Self-backup**.

If you click **Backup now** with the drive away, you'll see a short note instead of a backup. The daily backup catches up once the drive is back.