{"id":"troubleshooting.cloud-sign-in-expired-backup-passphrase-fine","url":"/faq/troubleshooting/cloud-sign-in-expired-backup-passphrase-fine","category":{"id":"troubleshooting","title":"Troubleshooting & messages"},"subcategory":{"id":"backup-messages","title":"Backup messages"},"question":"Why does my backup say the cloud account's sign-in has expired but my passphrase is fine?","alt_questions":["your cloud account's sign-in has expired so the backup can't reach its files","this is a connection problem your backup passphrase is fine","backup failed cloud sign in expired","reconnect the account in data transfers backup"],"short_answer":"The cloud account holding the backup needs signing in again — it's only a connection problem, and the passphrase is fine. Reconnect the account, then run the backup.","answer_markdown":"Storage Studio can't reach the cloud account the backup is stored in, because that account's sign-in has expired. It's a connection problem only — your backup and its passphrase are fine, so don't change the passphrase.\n\nReconnect the account (sign in again) in **Data Transfers** or **Remotes & Accounts**, then run the backup again.","answer_html":"

Storage Studio can't reach the cloud account the backup is stored in, because that account's sign-in has expired. It's a connection problem only — your backup and its passphrase are fine, so don't change the passphrase.

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Reconnect the account (sign in again) in Data Transfers or Remotes & Accounts, then run the backup again.

","answer_text":"Storage Studio can't reach the cloud account the backup is stored in, because that account's sign-in has expired. It's a connection problem only — your backup and its passphrase are fine, so don't change the passphrase.\n\nReconnect the account (sign in again) in Data Transfers or Remotes & Accounts, then run the backup again.","tags":["backup","cloud account","sign in"],"related":[{"id":"troubleshooting.backup-stopped-will-pick-up","question":"What does \"Backup was stopped — it will pick up where it left off\" mean?","url":"/faq/troubleshooting/backup-stopped-will-pick-up"},{"id":"troubleshooting.passphrase-on-file-doesnt-unlock","question":"What does \"The passphrase on file doesn't unlock\" a backup mean?","url":"/faq/troubleshooting/passphrase-on-file-doesnt-unlock"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why does my backup say the cloud account's sign-in has expired but my passphrase is fine? — Storage Studio FAQ","description":"The cloud account holding the backup needs signing in again — it's only a connection problem, and the passphrase is fine. Reconnect the account, then run the backup.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Troubleshooting & messages","path":"/faq/troubleshooting/"},{"name":"Why does my backup say the cloud account's sign-in has expired but my passphrase is fine?","path":"/faq/troubleshooting/cloud-sign-in-expired-backup-passphrase-fine"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/troubleshooting/cloud-sign-in-expired-backup-passphrase-fine","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why does my backup say the cloud account's sign-in has expired but my passphrase is fine?","alternateName":["your cloud account's sign-in has expired so the backup can't reach its files","this is a connection problem your backup passphrase is fine","backup failed cloud sign in expired","reconnect the account in data transfers backup"],"acceptedAnswer":{"@type":"Answer","text":"Storage Studio can't reach the cloud account the backup is stored in, because that account's sign-in has expired. It's a connection problem only — your backup and its passphrase are fine, so don't change the passphrase.\n\nReconnect the account (sign in again) in Data Transfers or Remotes & Accounts, then run the backup again.","url":"https://storagestudio.us/faq/troubleshooting/cloud-sign-in-expired-backup-passphrase-fine"}}]},"fragment":"
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Troubleshooting & messages · Backup messages

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Why does my backup say the cloud account's sign-in has expired but my passphrase is fine?

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Short answer: The cloud account holding the backup needs signing in again — it's only a connection problem, and the passphrase is fine. Reconnect the account, then run the backup.

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Storage Studio can't reach the cloud account the backup is stored in, because that account's sign-in has expired. It's a connection problem only — your backup and its passphrase are fine, so don't change the passphrase.

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Reconnect the account (sign in again) in Data Transfers or Remotes & Accounts, then run the backup again.

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