---
id: troubleshooting.cloud-sign-in-expired-backup-passphrase-fine
url: https://storagestudio.us/faq/troubleshooting/cloud-sign-in-expired-backup-passphrase-fine
category: "Troubleshooting & messages"
subcategory: "Backup messages"
question: "Why does my backup say the cloud account's sign-in has expired but my passphrase is fine?"
alt_questions:
  - "your cloud account's sign-in has expired so the backup can't reach its files"
  - "this is a connection problem your backup passphrase is fine"
  - "backup failed cloud sign in expired"
  - "reconnect the account in data transfers backup"
short_answer: "The cloud account holding the backup needs signing in again — it's only a connection problem, and the passphrase is fine. Reconnect the account, then run the backup."
tags: ["backup", "cloud account", "sign in"]
related: ["https://storagestudio.us/faq/troubleshooting/backup-stopped-will-pick-up", "https://storagestudio.us/faq/troubleshooting/passphrase-on-file-doesnt-unlock"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why does my backup say the cloud account's sign-in has expired but my passphrase is fine?

Storage Studio can't reach the cloud account the backup is stored in, because that account's sign-in has expired. It's a connection problem only — your backup and its passphrase are fine, so don't change the passphrase.

Reconnect the account (sign in again) in **Data Transfers** or **Remotes & Accounts**, then run the backup again.