---
id: troubleshooting.couldnt-reach-update-server
url: https://storagestudio.us/faq/troubleshooting/couldnt-reach-update-server
category: "Troubleshooting & messages"
subcategory: "Updates and installing"
question: "What does \"Couldn't reach the update server\" mean?"
alt_questions:
  - "couldn't reach the update server check your connection"
  - "the update server returned an error storage studio will try again"
  - "couldn't load the update information"
  - "storage studio can't check for updates"
short_answer: "The daily update check couldn't reach the update service (offline, firewall, or a brief outage). Nothing is wrong — it retries automatically, or check again when online."
tags: ["update", "network"]
related: ["https://storagestudio.us/faq/troubleshooting/update-failed-verification-discarded", "https://storagestudio.us/faq/troubleshooting/update-required-before-it-can-run"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# What does "Couldn't reach the update server" mean?

Storage Studio checks for updates about once a day. This time it couldn't reach the update service — you're offline, a firewall or VPN blocked it, or the service was briefly unavailable. Nothing is wrong with your installation.

It will try again automatically. To check now, make sure you're online and use the update check in **Settings**.