{"id":"troubleshooting.erasure-code-after-reset","url":"/faq/troubleshooting/erasure-code-after-reset","category":{"id":"troubleshooting","title":"Troubleshooting & messages"},"subcategory":{"id":"app-behaviour","title":"Storage Studio itself"},"question":"What is the code Storage Studio shows after a reset, and why does it say to email it?","alt_questions":["the request couldn't be sent your code is below reset","code to erase records storage studio","storage studio is now off this mac this code is how you ask us to erase","erase my data request code"],"short_answer":"It's the code that identifies your Mac when asking us to erase our records about it. If the app couldn't send the request, email the code to support and it's handled the same way.","answer_markdown":"After a reset, Storage Studio can ask us to erase the records we hold about this Mac on our side (licence and usage records — never file contents, which never leave your Mac). The code identifies your Mac in that request.\n\nIf the app couldn't reach the server, it shows the code so you can email it to support@storagestudio.us; the request is then handled exactly the same way. Keep the code — it's the same every time for this Mac.\n\nRecords of purchases (invoices, amounts, dates, tax) are kept because the law requires it. See [privacy](/faq/privacy-safety/).","answer_html":"

After a reset, Storage Studio can ask us to erase the records we hold about this Mac on our side (licence and usage records — never file contents, which never leave your Mac). The code identifies your Mac in that request.

\n

If the app couldn't reach the server, it shows the code so you can email it to support@storagestudio.us; the request is then handled exactly the same way. Keep the code — it's the same every time for this Mac.

\n

Records of purchases (invoices, amounts, dates, tax) are kept because the law requires it. See privacy.

","answer_text":"After a reset, Storage Studio can ask us to erase the records we hold about this Mac on our side (licence and usage records — never file contents, which never leave your Mac). The code identifies your Mac in that request.\n\nIf the app couldn't reach the server, it shows the code so you can email it to support@storagestudio.us; the request is then handled exactly the same way. Keep the code — it's the same every time for this Mac.\n\nRecords of purchases (invoices, amounts, dates, tax) are kept because the law requires it. See privacy.","tags":["reset","privacy","erasure"],"related":[{"id":"troubleshooting.erasure-request-already-sent","question":"What does \"A request for this Mac was already sent very recently\" mean?","url":"/faq/troubleshooting/erasure-request-already-sent"},{"id":"troubleshooting.reset-part-on-drive-not-connected","question":"What does \"Part of this is on your drive, which isn't connected\" mean in Reset?","url":"/faq/troubleshooting/reset-part-on-drive-not-connected"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"What is the code Storage Studio shows after a reset, and why does it say to email it? — Storage Studio FAQ","description":"It's the code that identifies your Mac when asking us to erase our records about it. If the app couldn't send the request, email the code to support and it's handled the same way.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Troubleshooting & messages","path":"/faq/troubleshooting/"},{"name":"What is the code Storage Studio shows after a reset, and why does it say to email it?","path":"/faq/troubleshooting/erasure-code-after-reset"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/troubleshooting/erasure-code-after-reset","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"What is the code Storage Studio shows after a reset, and why does it say to email it?","alternateName":["the request couldn't be sent your code is below reset","code to erase records storage studio","storage studio is now off this mac this code is how you ask us to erase","erase my data request code"],"acceptedAnswer":{"@type":"Answer","text":"After a reset, Storage Studio can ask us to erase the records we hold about this Mac on our side (licence and usage records — never file contents, which never leave your Mac). The code identifies your Mac in that request.\n\nIf the app couldn't reach the server, it shows the code so you can email it to support@storagestudio.us; the request is then handled exactly the same way. Keep the code — it's the same every time for this Mac.\n\nRecords of purchases (invoices, amounts, dates, tax) are kept because the law requires it. See privacy.","url":"https://storagestudio.us/faq/troubleshooting/erasure-code-after-reset"}}]},"fragment":"
\n
\n\n\n\n\n
\n
\n

Troubleshooting & messages · Storage Studio itself

\n

What is the code Storage Studio shows after a reset, and why does it say to email it?

\n

Short answer: It's the code that identifies your Mac when asking us to erase our records about it. If the app couldn't send the request, email the code to support and it's handled the same way.

\n

After a reset, Storage Studio can ask us to erase the records we hold about this Mac on our side (licence and usage records — never file contents, which never leave your Mac). The code identifies your Mac in that request.

\n

If the app couldn't reach the server, it shows the code so you can email it to support@storagestudio.us; the request is then handled exactly the same way. Keep the code — it's the same every time for this Mac.

\n

Records of purchases (invoices, amounts, dates, tax) are kept because the law requires it. See privacy.

\n\n

Last reviewed

\n\n

Related questions

\n

Also available as Markdown and JSON.

\n
"}