{"id":"troubleshooting.how-to-report-a-problem-to-support","url":"/faq/troubleshooting/how-to-report-a-problem-to-support","category":{"id":"troubleshooting","title":"Troubleshooting & messages"},"subcategory":{"id":"getting-help","title":"Getting help"},"question":"What details should I include when I report a problem to Storage Studio support?","alt_questions":["how to report a bug storage studio","what to include in a support email","storage studio support information needed","what should i send support about an error"],"short_answer":"Use Contact Support in the app (it can attach diagnostics), or email support@storagestudio.us with your app and macOS versions, what you did, the exact message, and what you tried.","answer_markdown":"The quickest way is **Contact Support** inside Storage Studio (or ask Tuhi to open a ticket) — it can attach a diagnostics summary for you. If you email support@storagestudio.us instead, include:\n\n1. Your Storage Studio version (shown in About).\n2. Your macOS version.\n3. What you were doing and what you expected.\n4. **The exact message**, word for word — a screenshot is ideal.\n5. What you've already tried.\n\nSee [getting help](/manual/support).","answer_html":"

The quickest way is Contact Support inside Storage Studio (or ask Tuhi to open a ticket) — it can attach a diagnostics summary for you. If you email support@storagestudio.us instead, include:

\n
  1. Your Storage Studio version (shown in About).
  2. Your macOS version.
  3. What you were doing and what you expected.
  4. The exact message, word for word — a screenshot is ideal.
  5. What you've already tried.
\n

See getting help.

","answer_text":"The quickest way is Contact Support inside Storage Studio (or ask Tuhi to open a ticket) — it can attach a diagnostics summary for you. If you email support@storagestudio.us instead, include:\n\n1. Your Storage Studio version (shown in About).\n2. Your macOS version.\n3. What you were doing and what you expected.\n4. The exact message, word for word — a screenshot is ideal.\n5. What you've already tried.\n\nSee getting help.","tags":["support","bug report"],"related":[{"id":"troubleshooting.copier-reported-a-reason","question":"What does \"Storage Studio couldn't finish copying… The copier reported\" mean?","url":"/faq/troubleshooting/copier-reported-a-reason"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"What details should I include when I report a problem to Storage Studio support? — Storage Studio FAQ","description":"Use Contact Support in the app (it can attach diagnostics), or email support@storagestudio.us with your app and macOS versions, what you did, the exact message, and what you tried.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Troubleshooting & messages","path":"/faq/troubleshooting/"},{"name":"What details should I include when I report a problem to Storage Studio support?","path":"/faq/troubleshooting/how-to-report-a-problem-to-support"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/troubleshooting/how-to-report-a-problem-to-support","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"What details should I include when I report a problem to Storage Studio support?","alternateName":["how to report a bug storage studio","what to include in a support email","storage studio support information needed","what should i send support about an error"],"acceptedAnswer":{"@type":"Answer","text":"The quickest way is Contact Support inside Storage Studio (or ask Tuhi to open a ticket) — it can attach a diagnostics summary for you. If you email support@storagestudio.us instead, include:\n\n1. Your Storage Studio version (shown in About).\n2. Your macOS version.\n3. What you were doing and what you expected.\n4. The exact message, word for word — a screenshot is ideal.\n5. What you've already tried.\n\nSee getting help.","url":"https://storagestudio.us/faq/troubleshooting/how-to-report-a-problem-to-support"}}]},"fragment":"
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Troubleshooting & messages · Getting help

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What details should I include when I report a problem to Storage Studio support?

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Short answer: Use Contact Support in the app (it can attach diagnostics), or email support@storagestudio.us with your app and macOS versions, what you did, the exact message, and what you tried.

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The quickest way is Contact Support inside Storage Studio (or ask Tuhi to open a ticket) — it can attach a diagnostics summary for you. If you email support@storagestudio.us instead, include:

\n
  1. Your Storage Studio version (shown in About).
  2. Your macOS version.
  3. What you were doing and what you expected.
  4. The exact message, word for word — a screenshot is ideal.
  5. What you've already tried.
\n

See getting help.

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Last reviewed

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