---
id: troubleshooting.how-to-report-a-problem-to-support
url: https://storagestudio.us/faq/troubleshooting/how-to-report-a-problem-to-support
category: "Troubleshooting & messages"
subcategory: "Getting help"
question: "What details should I include when I report a problem to Storage Studio support?"
alt_questions:
  - "how to report a bug storage studio"
  - "what to include in a support email"
  - "storage studio support information needed"
  - "what should i send support about an error"
short_answer: "Use Contact Support in the app (it can attach diagnostics), or email support@storagestudio.us with your app and macOS versions, what you did, the exact message, and what you tried."
tags: ["support", "bug report"]
related: ["https://storagestudio.us/faq/troubleshooting/copier-reported-a-reason"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# What details should I include when I report a problem to Storage Studio support?

The quickest way is **Contact Support** inside Storage Studio (or ask Tuhi to open a ticket) — it can attach a diagnostics summary for you. If you email support@storagestudio.us instead, include:

1. Your Storage Studio version (shown in About).
2. Your macOS version.
3. What you were doing and what you expected.
4. **The exact message**, word for word — a screenshot is ideal.
5. What you've already tried.

See [getting help](https://storagestudio.us/manual/support).