---
id: troubleshooting.internet-needed-to-start-trial
url: https://storagestudio.us/faq/troubleshooting/internet-needed-to-start-trial
category: "Troubleshooting & messages"
subcategory: "Licence, trial and sign-in messages"
question: "Why does it say I need an internet connection to start my trial?"
alt_questions:
  - "you'll need an internet connection to start your trial"
  - "can't start trial offline"
  - "we couldn't reach the trial service right now"
  - "trial service unavailable storage studio"
  - "the request timed out please check your connection"
short_answer: "Starting the trial registers it and emails a code, so it needs a connection. Check your network (and VPN or firewall) and try again in a moment; afterwards it works offline."
tags: ["trial", "internet", "offline"]
related: ["https://storagestudio.us/faq/troubleshooting/code-is-wrong-or-has-expired"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why does it say I need an internet connection to start my trial?

Starting the trial registers it and emails you a verification code, which needs a connection. If you're online and still see a "couldn't reach the trial service" message, the service may be briefly unavailable.

### What to do
- Check your internet connection (and any VPN or firewall that blocks apps).
- Wait a moment and try again.
- After the trial starts, Storage Studio works offline as normal.