{"id":"troubleshooting.licence-key-email-captcha-expired","url":"/faq/troubleshooting/licence-key-email-captcha-expired","category":{"id":"troubleshooting","title":"Troubleshooting & messages"},"subcategory":{"id":"getting-help","title":"Getting help"},"question":"What does \"That verification expired — please complete it again\" mean when I ask for my licence key?","alt_questions":["that verification expired please complete it again","please complete the verification and try again","email me my licence again verification","licence key resend human check"],"short_answer":"The quick human check for re-sending your licence key expired before you sent it. Complete it again and send straight away, or email support for your key.","answer_markdown":"When you ask Storage Studio to email your licence key again, a quick human check makes sure it's really a person asking. That check only stays valid for a short time, and it had expired by the time you pressed send.\n\nComplete the check again and send straight away. If it won't load, check your connection — or email support@storagestudio.us and a person will send your key.","answer_html":"

When you ask Storage Studio to email your licence key again, a quick human check makes sure it's really a person asking. That check only stays valid for a short time, and it had expired by the time you pressed send.

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Complete the check again and send straight away. If it won't load, check your connection — or email support@storagestudio.us and a person will send your key.

","answer_text":"When you ask Storage Studio to email your licence key again, a quick human check makes sure it's really a person asking. That check only stays valid for a short time, and it had expired by the time you pressed send.\n\nComplete the check again and send straight away. If it won't load, check your connection — or email support@storagestudio.us and a person will send your key.","tags":["licence key","verification"],"related":[{"id":"troubleshooting.transaction-ids-no-longer-accepted","question":"Why won't Storage Studio accept my payment transaction ID to activate?","url":"/faq/troubleshooting/transaction-ids-no-longer-accepted"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"What does \"That verification expired — please complete it again\" mean when I ask for my licence key? — Storage Studio FAQ","description":"The quick human check for re-sending your licence key expired before you sent it. Complete it again and send straight away, or email support for your key.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Troubleshooting & messages","path":"/faq/troubleshooting/"},{"name":"What does \"That verification expired — please complete it again\" mean when I ask for my licence key?","path":"/faq/troubleshooting/licence-key-email-captcha-expired"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/troubleshooting/licence-key-email-captcha-expired","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"What does \"That verification expired — please complete it again\" mean when I ask for my licence key?","alternateName":["that verification expired please complete it again","please complete the verification and try again","email me my licence again verification","licence key resend human check"],"acceptedAnswer":{"@type":"Answer","text":"When you ask Storage Studio to email your licence key again, a quick human check makes sure it's really a person asking. That check only stays valid for a short time, and it had expired by the time you pressed send.\n\nComplete the check again and send straight away. If it won't load, check your connection — or email support@storagestudio.us and a person will send your key.","url":"https://storagestudio.us/faq/troubleshooting/licence-key-email-captcha-expired"}}]},"fragment":"
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Troubleshooting & messages · Getting help

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What does "That verification expired — please complete it again" mean when I ask for my licence key?

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Short answer: The quick human check for re-sending your licence key expired before you sent it. Complete it again and send straight away, or email support for your key.

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When you ask Storage Studio to email your licence key again, a quick human check makes sure it's really a person asking. That check only stays valid for a short time, and it had expired by the time you pressed send.

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Complete the check again and send straight away. If it won't load, check your connection — or email support@storagestudio.us and a person will send your key.

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Last reviewed

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