---
id: troubleshooting.licence-key-email-captcha-expired
url: https://storagestudio.us/faq/troubleshooting/licence-key-email-captcha-expired
category: "Troubleshooting & messages"
subcategory: "Getting help"
question: "What does \"That verification expired — please complete it again\" mean when I ask for my licence key?"
alt_questions:
  - "that verification expired please complete it again"
  - "please complete the verification and try again"
  - "email me my licence again verification"
  - "licence key resend human check"
short_answer: "The quick human check for re-sending your licence key expired before you sent it. Complete it again and send straight away, or email support for your key."
tags: ["licence key", "verification"]
related: ["https://storagestudio.us/faq/troubleshooting/transaction-ids-no-longer-accepted"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# What does "That verification expired — please complete it again" mean when I ask for my licence key?

When you ask Storage Studio to email your licence key again, a quick human check makes sure it's really a person asking. That check only stays valid for a short time, and it had expired by the time you pressed send.

Complete the check again and send straight away. If it won't load, check your connection — or email support@storagestudio.us and a person will send your key.