---
id: troubleshooting.new-backups-paused-payment
url: https://storagestudio.us/faq/troubleshooting/new-backups-paused-payment
category: "Troubleshooting & messages"
subcategory: "Delta Drive and Delta Trust messages"
question: "What does \"New backups are paused while your payment is sorted out\" mean?"
alt_questions:
  - "new backups are paused while your payment is sorted out"
  - "delta trust payment failed"
  - "vault paused payment"
  - "checked just now licence active but your vault is paused"
short_answer: "A payment problem paused new backups. Everything stored is safe and restorable — choose Fix Payment to pay what's owed, and backups resume once it goes through."
tags: ["delta trust", "payment", "paused"]
related: ["https://storagestudio.us/faq/troubleshooting/new-backups-paused-something-unusual", "https://storagestudio.us/faq/troubleshooting/vault-set-up-not-on-plan", "https://storagestudio.us/faq/licensing-payments/what-happens-to-delta-storage-if-a-payment-fails"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# What does "New backups are paused while your payment is sorted out" mean?

There's a problem with the payment for your vault's plan, so new backups are paused until it's resolved. Everything already stored is safe, and you can still restore.

Choose **Fix Payment** to pay what's owed on a secure page — you can use a different card there. Backups resume once the payment goes through; **Check again** asks straight away. See [what happens to Delta storage if a payment fails](https://storagestudio.us/faq/licensing-payments/what-happens-to-delta-storage-if-a-payment-fails).