---
id: troubleshooting.offer-already-claimed
url: https://storagestudio.us/faq/troubleshooting/offer-already-claimed
category: "Troubleshooting & messages"
subcategory: "Licence, trial and sign-in messages"
question: "What does \"An offer has already been claimed for this email or this Mac\" mean?"
alt_questions:
  - "an offer has already been claimed for this email or this mac"
  - "free offer already used"
  - "can't claim offer again storage studio"
  - "offer claimed by mistake"
short_answer: "Offers can be claimed once per email and once per Mac, and one of those was already used. If you think that's wrong, email support@storagestudio.us."
tags: ["offer", "licence"]
related: ["https://storagestudio.us/faq/troubleshooting/offers-arent-enabled", "https://storagestudio.us/faq/troubleshooting/use-non-disposable-email"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# What does "An offer has already been claimed for this email or this Mac" mean?

Each offer can be claimed once per person and once per Mac. This email address or this Mac has already been used to claim one.

If you believe that's a mistake — for example, you never claimed one — email support@storagestudio.us and the team will look into it.