{"id":"troubleshooting.reset-wont-remove-drive-folder-check-incomplete","url":"/faq/troubleshooting/reset-wont-remove-drive-folder-check-incomplete","category":{"id":"troubleshooting","title":"Troubleshooting & messages"},"subcategory":{"id":"app-behaviour","title":"Storage Studio itself"},"question":"Why won't Reset offer to remove Storage Studio's folder on my drive?","alt_questions":["storage studio couldn't finish checking what's stored on your drive so it won't offer to remove anything there","reset storage studio drive folder greyed out","items are still stored on the drive so this can't be removed yet","reset blocked working folder"],"short_answer":"Reset only removes its drive folder once it has fully checked that nothing of yours is still stored there. Connect the drive, close other apps, and run Reset again.","answer_markdown":"Before it will remove its folder on your external drive, Reset makes sure nothing of yours is still stored there. Two things block it:\n\n- **The check didn't finish** — for example the drive was busy or slow. Storage Studio won't remove what it hasn't fully checked.\n- **Items are still stored on the drive** — they're put back on your Mac first, and only then can the folder go.\n\nConnect the drive, close other apps, and run Reset again.","answer_html":"

Before it will remove its folder on your external drive, Reset makes sure nothing of yours is still stored there. Two things block it:

\n\n

Connect the drive, close other apps, and run Reset again.

","answer_text":"Before it will remove its folder on your external drive, Reset makes sure nothing of yours is still stored there. Two things block it:\n\n- The check didn't finish — for example the drive was busy or slow. Storage Studio won't remove what it hasn't fully checked.\n- Items are still stored on the drive — they're put back on your Mac first, and only then can the folder go.\n\nConnect the drive, close other apps, and run Reset again.","tags":["reset","external drive","safety"],"related":[{"id":"troubleshooting.reset-part-on-drive-not-connected","question":"What does \"Part of this is on your drive, which isn't connected\" mean in Reset?","url":"/faq/troubleshooting/reset-part-on-drive-not-connected"},{"id":"troubleshooting.uninstall-nothing-to-revert","question":"Why does the Uninstall wizard say \"Nothing to revert\"?","url":"/faq/troubleshooting/uninstall-nothing-to-revert"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why won't Reset offer to remove Storage Studio's folder on my drive? — Storage Studio FAQ","description":"Reset only removes its drive folder once it has fully checked that nothing of yours is still stored there. Connect the drive, close other apps, and run Reset again.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Troubleshooting & messages","path":"/faq/troubleshooting/"},{"name":"Why won't Reset offer to remove Storage Studio's folder on my drive?","path":"/faq/troubleshooting/reset-wont-remove-drive-folder-check-incomplete"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/troubleshooting/reset-wont-remove-drive-folder-check-incomplete","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why won't Reset offer to remove Storage Studio's folder on my drive?","alternateName":["storage studio couldn't finish checking what's stored on your drive so it won't offer to remove anything there","reset storage studio drive folder greyed out","items are still stored on the drive so this can't be removed yet","reset blocked working folder"],"acceptedAnswer":{"@type":"Answer","text":"Before it will remove its folder on your external drive, Reset makes sure nothing of yours is still stored there. Two things block it:\n\n- The check didn't finish — for example the drive was busy or slow. Storage Studio won't remove what it hasn't fully checked.\n- Items are still stored on the drive — they're put back on your Mac first, and only then can the folder go.\n\nConnect the drive, close other apps, and run Reset again.","url":"https://storagestudio.us/faq/troubleshooting/reset-wont-remove-drive-folder-check-incomplete"}}]},"fragment":"
\n
\n\n\n\n\n
\n
\n

Troubleshooting & messages · Storage Studio itself

\n

Why won't Reset offer to remove Storage Studio's folder on my drive?

\n

Short answer: Reset only removes its drive folder once it has fully checked that nothing of yours is still stored there. Connect the drive, close other apps, and run Reset again.

\n

Before it will remove its folder on your external drive, Reset makes sure nothing of yours is still stored there. Two things block it:

\n
  • The check didn't finish — for example the drive was busy or slow. Storage Studio won't remove what it hasn't fully checked.
  • Items are still stored on the drive — they're put back on your Mac first, and only then can the folder go.
\n

Connect the drive, close other apps, and run Reset again.

\n\n

Last reviewed

\n\n

Related questions

\n

Also available as Markdown and JSON.

\n
"}