{"id":"troubleshooting.send-here-both-panes-selected","url":"/faq/troubleshooting/send-here-both-panes-selected","category":{"id":"troubleshooting","title":"Troubleshooting & messages"},"subcategory":{"id":"undo-and-restore","title":"Undo, move back and Recycle Vault"},"question":"Why does Send here say it can't tell which side is the source?","alt_questions":["both panes have items selected send-here can't tell which side is the source","untick one side first data parking","send here not working","data parking both sides selected","Why does Data Parking say Send here can't tell which side is the source?","Both panes have items selected","Send here greyed out","Untick one side first","Send-here can't tell which side is the source"],"short_answer":"Items are ticked on both sides, so Send here can't tell the direction. Untick one side, then press Send here and choose Copy or Move.","answer_markdown":"**Send here** sends ticked items into whatever folder the opposite side is showing. If you have items ticked on **both** sides, it can't know which direction you mean.\n\nUntick everything on one side, then press Send here again. You'll be asked whether to **Copy** or **Move**.","answer_html":"

Send here sends ticked items into whatever folder the opposite side is showing. If you have items ticked on both sides, it can't know which direction you mean.

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Untick everything on one side, then press Send here again. You'll be asked whether to Copy or Move.

","answer_text":"Send here sends ticked items into whatever folder the opposite side is showing. If you have items ticked on both sides, it can't know which direction you mean.\n\nUntick everything on one side, then press Send here again. You'll be asked whether to Copy or Move.","tags":["data parking","send here","message"],"related":[{"id":"troubleshooting.replace-isnt-kept-anywhere-use-merge","question":"Why does Data Parking warn that what gets replaced isn't kept anywhere?","url":"/faq/troubleshooting/replace-isnt-kept-anywhere-use-merge"},{"id":"troubleshooting.pair-cant-be-restored-side-unavailable","question":"What does \"Can't restore this pair — side unavailable\" mean in Data Parking?","url":"/faq/troubleshooting/pair-cant-be-restored-side-unavailable"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why does Send here say it can't tell which side is the source? — Storage Studio FAQ","description":"Items are ticked on both sides, so Send here can't tell the direction. Untick one side, then press Send here and choose Copy or Move.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Troubleshooting & messages","path":"/faq/troubleshooting/"},{"name":"Why does Send here say it can't tell which side is the source?","path":"/faq/troubleshooting/send-here-both-panes-selected"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/troubleshooting/send-here-both-panes-selected","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why does Send here say it can't tell which side is the source?","alternateName":["both panes have items selected send-here can't tell which side is the source","untick one side first data parking","send here not working","data parking both sides selected","Why does Data Parking say Send here can't tell which side is the source?","Both panes have items selected","Send here greyed out","Untick one side first","Send-here can't tell which side is the source"],"acceptedAnswer":{"@type":"Answer","text":"Send here sends ticked items into whatever folder the opposite side is showing. If you have items ticked on both sides, it can't know which direction you mean.\n\nUntick everything on one side, then press Send here again. You'll be asked whether to Copy or Move.","url":"https://storagestudio.us/faq/troubleshooting/send-here-both-panes-selected"}}]},"fragment":"
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Troubleshooting & messages · Undo, move back and Recycle Vault

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Why does Send here say it can't tell which side is the source?

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Short answer: Items are ticked on both sides, so Send here can't tell the direction. Untick one side, then press Send here and choose Copy or Move.

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Send here sends ticked items into whatever folder the opposite side is showing. If you have items ticked on both sides, it can't know which direction you mean.

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Untick everything on one side, then press Send here again. You'll be asked whether to Copy or Move.

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