---
id: troubleshooting.send-here-both-panes-selected
url: https://storagestudio.us/faq/troubleshooting/send-here-both-panes-selected
category: "Troubleshooting & messages"
subcategory: "Undo, move back and Recycle Vault"
question: "Why does Send here say it can't tell which side is the source?"
alt_questions:
  - "both panes have items selected send-here can't tell which side is the source"
  - "untick one side first data parking"
  - "send here not working"
  - "data parking both sides selected"
  - "Why does Data Parking say Send here can't tell which side is the source?"
  - "Both panes have items selected"
  - "Send here greyed out"
  - "Untick one side first"
  - "Send-here can't tell which side is the source"
short_answer: "Items are ticked on both sides, so Send here can't tell the direction. Untick one side, then press Send here and choose Copy or Move."
tags: ["data parking", "send here", "message"]
related: ["https://storagestudio.us/faq/troubleshooting/replace-isnt-kept-anywhere-use-merge", "https://storagestudio.us/faq/troubleshooting/pair-cant-be-restored-side-unavailable"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why does Send here say it can't tell which side is the source?

**Send here** sends ticked items into whatever folder the opposite side is showing. If you have items ticked on **both** sides, it can't know which direction you mean.

Untick everything on one side, then press Send here again. You'll be asked whether to **Copy** or **Move**.