---
id: troubleshooting.sign-ins-not-just-cached-files-left-alone
url: https://storagestudio.us/faq/troubleshooting/sign-ins-not-just-cached-files-left-alone
category: "Troubleshooting & messages"
subcategory: "Moving, offloading and restoring apps"
question: "Why was an app folder left alone because it held sign-ins rather than cached files?"
alt_questions:
  - "this turned out to hold sign-ins rather than just cached files so it was left alone"
  - "storage studio won't clear app cookies"
  - "cache contains login data"
  - "why didn't storage studio clear this cache"
short_answer: "The folder turned out to hold sign-ins, not just rebuildable cache, so clearing it would sign you out. Storage Studio never touches sign-ins or settings in a clean-up."
tags: ["cache", "sign-ins", "safety"]
related: ["https://storagestudio.us/faq/troubleshooting/left-alone-couldnt-confirm", "https://storagestudio.us/faq/troubleshooting/no-longer-a-cache-folder"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why was an app folder left alone because it held sign-ins rather than cached files?

Storage Studio only clears or moves an app's **cache** — files it can rebuild. When a folder that looked like a cache turned out to also hold sign-ins (sessions, cookies or account settings), clearing it would sign you out or reset the app. So it was left alone.

That's deliberate: your sign-ins and settings are never touched by a clean-up.