---
id: troubleshooting.signed-in-but-account-couldnt-be-saved
url: https://storagestudio.us/faq/troubleshooting/signed-in-but-account-couldnt-be-saved
category: "Troubleshooting & messages"
subcategory: "Cloud accounts and transfers"
question: "What does \"You signed in successfully, but the account couldn't be saved\" mean?"
alt_questions:
  - "you signed in successfully but the account couldn't be saved"
  - "the sign-in finished but no account details came back"
  - "cloud account not added after sign in"
  - "google drive signed in but not added"
short_answer: "The browser sign-in worked but the account couldn't be stored (or no details came back), so nothing was added. Click Try Again; restart Storage Studio if it repeats."
tags: ["cloud account", "sign in"]
related: ["https://storagestudio.us/faq/troubleshooting/account-limit-reached", "https://storagestudio.us/faq/troubleshooting/cloud-drive-stopped-repair"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# What does "You signed in successfully, but the account couldn't be saved" mean?

The browser sign-in worked, but Storage Studio couldn't finish storing the account on your Mac — or the sign-in ended without handing back the account details. Nothing was added, so there's nothing half-set-up to clean up.

Click **Try Again** and complete the sign-in in one go. If it fails the same way twice, quit and reopen Storage Studio, then add the account again; send the message to support if it persists.