{"id":"troubleshooting.transaction-ids-no-longer-accepted","url":"/faq/troubleshooting/transaction-ids-no-longer-accepted","category":{"id":"troubleshooting","title":"Troubleshooting & messages"},"subcategory":{"id":"licence-messages","title":"Licence, trial and sign-in messages"},"question":"Why won't Storage Studio accept my payment transaction ID to activate?","alt_questions":["storage studio no longer accepts transaction ids","use the 16-character license code from your activation email","activate with receipt transaction id","activation transaction id not working"],"short_answer":"Activation uses the 16-character License Code from your activation email, not a receipt's transaction ID. Find that email, request it again, or contact support.","answer_markdown":"Activation no longer uses the transaction ID from a payment receipt. Use the **16-character License Code** from your activation email instead (or the activation button in that email).\n\nCan't find the email? Search your inbox and junk folder for Storage Studio, use the \"email me my licence again\" option, or contact support@storagestudio.us.","answer_html":"

Activation no longer uses the transaction ID from a payment receipt. Use the 16-character License Code from your activation email instead (or the activation button in that email).

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Can't find the email? Search your inbox and junk folder for Storage Studio, use the "email me my licence again" option, or contact support@storagestudio.us.

","answer_text":"Activation no longer uses the transaction ID from a payment receipt. Use the 16-character License Code from your activation email instead (or the activation button in that email).\n\nCan't find the email? Search your inbox and junk folder for Storage Studio, use the \"email me my licence again\" option, or contact support@storagestudio.us.","tags":["activation","license code"],"related":[{"id":"troubleshooting.mac-already-has-a-license","question":"What does \"This Mac already has a license\" mean when extending a trial?","url":"/faq/troubleshooting/mac-already-has-a-license"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Why won't Storage Studio accept my payment transaction ID to activate? — Storage Studio FAQ","description":"Activation uses the 16-character License Code from your activation email, not a receipt's transaction ID. Find that email, request it again, or contact support.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Troubleshooting & messages","path":"/faq/troubleshooting/"},{"name":"Why won't Storage Studio accept my payment transaction ID to activate?","path":"/faq/troubleshooting/transaction-ids-no-longer-accepted"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/troubleshooting/transaction-ids-no-longer-accepted","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Why won't Storage Studio accept my payment transaction ID to activate?","alternateName":["storage studio no longer accepts transaction ids","use the 16-character license code from your activation email","activate with receipt transaction id","activation transaction id not working"],"acceptedAnswer":{"@type":"Answer","text":"Activation no longer uses the transaction ID from a payment receipt. Use the 16-character License Code from your activation email instead (or the activation button in that email).\n\nCan't find the email? Search your inbox and junk folder for Storage Studio, use the \"email me my licence again\" option, or contact support@storagestudio.us.","url":"https://storagestudio.us/faq/troubleshooting/transaction-ids-no-longer-accepted"}}]},"fragment":"
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Troubleshooting & messages · Licence, trial and sign-in messages

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Why won't Storage Studio accept my payment transaction ID to activate?

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Short answer: Activation uses the 16-character License Code from your activation email, not a receipt's transaction ID. Find that email, request it again, or contact support.

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Activation no longer uses the transaction ID from a payment receipt. Use the 16-character License Code from your activation email instead (or the activation button in that email).

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Can't find the email? Search your inbox and junk folder for Storage Studio, use the "email me my licence again" option, or contact support@storagestudio.us.

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Last reviewed

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Related questions

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