---
id: troubleshooting.use-non-disposable-email
url: https://storagestudio.us/faq/troubleshooting/use-non-disposable-email
category: "Troubleshooting & messages"
subcategory: "Licence, trial and sign-in messages"
question: "Why does Storage Studio say \"We can't send to that domain\"?"
alt_questions:
  - "we can't send to that domain use a non-throwaway email"
  - "please use a non-disposable email address"
  - "throwaway email rejected storage studio"
  - "temporary email not accepted trial"
short_answer: "The address is from a throwaway email service, and Storage Studio needs one that keeps working for your licence and support replies. Use an email you'll keep."
tags: ["email", "trial", "offer"]
related: ["https://storagestudio.us/faq/troubleshooting/offer-already-claimed", "https://storagestudio.us/faq/troubleshooting/code-is-wrong-or-has-expired"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why does Storage Studio say "We can't send to that domain"?

The address you entered belongs to a throwaway (disposable) email service. Storage Studio needs an address that will still work later, so it can send your licence, receipts and support replies.

Use an email address you'll keep — personal or work.