{"id":"tuhi-assistant.can-an-assistant-read-my-support-tickets","url":"/faq/tuhi-assistant/can-an-assistant-read-my-support-tickets","category":{"id":"tuhi-assistant","title":"Tuhi, your storage assistant"},"subcategory":{"id":"ai-access","title":"AI access for other assistants"},"question":"Can a connected AI assistant check on my support tickets?","alt_questions":["Ask Claude about my Storage Studio ticket","Does AI access include support tickets?","Can my assistant tell me if support replied?"],"short_answer":"Yes. With AI access on, a connected assistant can read your support tickets' status, read-only. It can't reply to, close or reopen tickets; you do that in My Support.","answer_markdown":"Yes — with AI access on, a connected assistant can read the status of your Storage Studio support tickets, so you can ask it whether support has replied. Like everything through AI access, that's read-only: it can't send messages, reply, close or reopen tickets. You do that yourself in **My Support**.","answer_html":"

Yes — with AI access on, a connected assistant can read the status of your Storage Studio support tickets, so you can ask it whether support has replied. Like everything through AI access, that's read-only: it can't send messages, reply, close or reopen tickets. You do that yourself in My Support.

","answer_text":"Yes — with AI access on, a connected assistant can read the status of your Storage Studio support tickets, so you can ask it whether support has replied. Like everything through AI access, that's read-only: it can't send messages, reply, close or reopen tickets. You do that yourself in My Support.","tags":["ai access","support"],"related":[{"id":"tuhi-assistant.what-can-an-assistant-see-with-ai-access","question":"What can an AI assistant see with AI access turned on?","url":"/faq/tuhi-assistant/what-can-an-assistant-see-with-ai-access"},{"id":"tuhi-assistant.where-are-my-support-tickets","question":"Can I ask Tuhi whether support has replied to my ticket?","url":"/faq/tuhi-assistant/where-are-my-support-tickets"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Can a connected AI assistant check on my support tickets? — Storage Studio FAQ","description":"Yes. With AI access on, a connected assistant can read your support tickets' status, read-only. It can't reply to, close or reopen tickets; you do that in My Support.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Tuhi, your storage assistant","path":"/faq/tuhi-assistant/"},{"name":"Can a connected AI assistant check on my support tickets?","path":"/faq/tuhi-assistant/can-an-assistant-read-my-support-tickets"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/tuhi-assistant/can-an-assistant-read-my-support-tickets","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Can a connected AI assistant check on my support tickets?","alternateName":["Ask Claude about my Storage Studio ticket","Does AI access include support tickets?","Can my assistant tell me if support replied?"],"acceptedAnswer":{"@type":"Answer","text":"Yes — with AI access on, a connected assistant can read the status of your Storage Studio support tickets, so you can ask it whether support has replied. Like everything through AI access, that's read-only: it can't send messages, reply, close or reopen tickets. You do that yourself in My Support.","url":"https://storagestudio.us/faq/tuhi-assistant/can-an-assistant-read-my-support-tickets"}}]},"fragment":"
\n
\n\n\n\n\n
\n
\n

Tuhi, your storage assistant · AI access for other assistants

\n

Can a connected AI assistant check on my support tickets?

\n

Short answer: Yes. With AI access on, a connected assistant can read your support tickets' status, read-only. It can't reply to, close or reopen tickets; you do that in My Support.

\n

Yes — with AI access on, a connected assistant can read the status of your Storage Studio support tickets, so you can ask it whether support has replied. Like everything through AI access, that's read-only: it can't send messages, reply, close or reopen tickets. You do that yourself in My Support.

\n\n

Last reviewed

\n\n

Related questions

\n

Also available as Markdown and JSON.

\n
"}