---
id: tuhi-assistant.can-an-assistant-read-my-support-tickets
url: https://storagestudio.us/faq/tuhi-assistant/can-an-assistant-read-my-support-tickets
category: "Tuhi, your storage assistant"
subcategory: "AI access for other assistants"
question: "Can a connected AI assistant check on my support tickets?"
alt_questions:
  - "Ask Claude about my Storage Studio ticket"
  - "Does AI access include support tickets?"
  - "Can my assistant tell me if support replied?"
short_answer: "Yes. With AI access on, a connected assistant can read your support tickets' status, read-only. It can't reply to, close or reopen tickets; you do that in My Support."
tags: ["ai access", "support"]
related: ["https://storagestudio.us/faq/tuhi-assistant/what-can-an-assistant-see-with-ai-access", "https://storagestudio.us/faq/tuhi-assistant/where-are-my-support-tickets"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Can a connected AI assistant check on my support tickets?

Yes — with AI access on, a connected assistant can read the status of your Storage Studio support tickets, so you can ask it whether support has replied. Like everything through AI access, that's read-only: it can't send messages, reply, close or reopen tickets. You do that yourself in **My Support**.