{"id":"tuhi-assistant.can-i-attach-a-screenshot-to-a-ticket","url":"/faq/tuhi-assistant/can-i-attach-a-screenshot-to-a-ticket","category":{"id":"tuhi-assistant","title":"Tuhi, your storage assistant"},"subcategory":{"id":"support","title":"Contacting support"},"question":"Can I attach screenshots or files to a support ticket?","alt_questions":["Attach a file to Contact Support","Send a screenshot to Storage Studio support","Add an attachment to my ticket"],"short_answer":"No. The in-app ticket form is text only, plus optional version and diagnostics details, which keeps your files out of tickets. Describe what you see, including the exact wording of any notice.","answer_markdown":"The in-app ticket form doesn't take attachments — it's text only, plus the optional version and diagnostics details. That keeps your files out of tickets entirely.\n\nIf a picture would help, describe what you see in your message (copying the exact wording of any notice is very useful). The team will reply by email, and you can follow up from there if they need more.","answer_html":"

The in-app ticket form doesn't take attachments — it's text only, plus the optional version and diagnostics details. That keeps your files out of tickets entirely.

\n

If a picture would help, describe what you see in your message (copying the exact wording of any notice is very useful). The team will reply by email, and you can follow up from there if they need more.

","answer_text":"The in-app ticket form doesn't take attachments — it's text only, plus the optional version and diagnostics details. That keeps your files out of tickets entirely.\n\nIf a picture would help, describe what you see in your message (copying the exact wording of any notice is very useful). The team will reply by email, and you can follow up from there if they need more.","tags":["support","attachments"],"related":[{"id":"tuhi-assistant.what-is-sent-in-a-support-ticket","question":"What information is sent when I open a support ticket?","url":"/faq/tuhi-assistant/what-is-sent-in-a-support-ticket"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Can I attach screenshots or files to a support ticket? — Storage Studio FAQ","description":"No. The in-app ticket form is text only, plus optional version and diagnostics details, which keeps your files out of tickets. Describe what you see, including the exact wording of any notice.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Tuhi, your storage assistant","path":"/faq/tuhi-assistant/"},{"name":"Can I attach screenshots or files to a support ticket?","path":"/faq/tuhi-assistant/can-i-attach-a-screenshot-to-a-ticket"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/tuhi-assistant/can-i-attach-a-screenshot-to-a-ticket","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Can I attach screenshots or files to a support ticket?","alternateName":["Attach a file to Contact Support","Send a screenshot to Storage Studio support","Add an attachment to my ticket"],"acceptedAnswer":{"@type":"Answer","text":"The in-app ticket form doesn't take attachments — it's text only, plus the optional version and diagnostics details. That keeps your files out of tickets entirely.\n\nIf a picture would help, describe what you see in your message (copying the exact wording of any notice is very useful). The team will reply by email, and you can follow up from there if they need more.","url":"https://storagestudio.us/faq/tuhi-assistant/can-i-attach-a-screenshot-to-a-ticket"}}]},"fragment":"
\n
\n\n\n\n\n
\n
\n

Tuhi, your storage assistant · Contacting support

\n

Can I attach screenshots or files to a support ticket?

\n

Short answer: No. The in-app ticket form is text only, plus optional version and diagnostics details, which keeps your files out of tickets. Describe what you see, including the exact wording of any notice.

\n

The in-app ticket form doesn't take attachments — it's text only, plus the optional version and diagnostics details. That keeps your files out of tickets entirely.

\n

If a picture would help, describe what you see in your message (copying the exact wording of any notice is very useful). The team will reply by email, and you can follow up from there if they need more.

\n\n

Last reviewed

\n\n

Related questions

\n

Also available as Markdown and JSON.

\n
"}