---
id: tuhi-assistant.can-i-change-the-email-on-a-support-ticket
url: https://storagestudio.us/faq/tuhi-assistant/can-i-change-the-email-on-a-support-ticket
category: "Tuhi, your storage assistant"
subcategory: "Contacting support"
question: "Why can't I change the email address on the support form?"
alt_questions:
  - "Support form email is locked"
  - "Send a ticket from a different email"
  - "Which email does support reply to?"
  - "Email field greyed out Contact Support"
short_answer: "The form uses the email you registered Storage Studio with, shown read-only, so replies always reach your account's address. If you want replies elsewhere, mention it in your message."
tags: ["support", "email"]
related: ["https://storagestudio.us/faq/tuhi-assistant/how-do-i-contact-support-through-tuhi"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why can't I change the email address on the support form?

The form sends from the email you registered Storage Studio with, shown read-only with a small lock, so replies always reach an address tied to your account. Support replies go to that address.

If you'd like replies somewhere else, say so in your message. In the rare case there's no email on file, the form lets you type one in so you can still reach the team.