{"id":"tuhi-assistant.can-i-send-a-ticket-without-diagnostics","url":"/faq/tuhi-assistant/can-i-send-a-ticket-without-diagnostics","category":{"id":"tuhi-assistant","title":"Tuhi, your storage assistant"},"subcategory":{"id":"support","title":"Contacting support"},"question":"Can I send a support ticket without the diagnostics summary?","alt_questions":["Turn off diagnostics in a support ticket","Do I have to include my macOS version?","Send support message without system info","Is the diagnostics summary required?"],"short_answer":"Yes. Under What we'll include, the app version, macOS version and diagnostics summary are each a separate switch; turn any off and the ticket goes without it. Diagnostics just help support answer faster.","answer_markdown":"Yes. Under **What we'll include**, every extra is its own switch — Storage Studio version, macOS version, and the diagnostics summary. Turn off any of them and the ticket goes without it.\n\nThe diagnostics summary is optional, but it usually helps the team answer faster, since it shows things like free space and whether your drive is connected without you having to explain. Your files and file names are never included either way.","answer_html":"

Yes. Under What we'll include, every extra is its own switch — Storage Studio version, macOS version, and the diagnostics summary. Turn off any of them and the ticket goes without it.

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The diagnostics summary is optional, but it usually helps the team answer faster, since it shows things like free space and whether your drive is connected without you having to explain. Your files and file names are never included either way.

","answer_text":"Yes. Under What we'll include, every extra is its own switch — Storage Studio version, macOS version, and the diagnostics summary. Turn off any of them and the ticket goes without it.\n\nThe diagnostics summary is optional, but it usually helps the team answer faster, since it shows things like free space and whether your drive is connected without you having to explain. Your files and file names are never included either way.","tags":["support","diagnostics","privacy"],"related":[{"id":"tuhi-assistant.what-is-sent-in-a-support-ticket","question":"What information is sent when I open a support ticket?","url":"/faq/tuhi-assistant/what-is-sent-in-a-support-ticket"},{"id":"tuhi-assistant.how-do-i-contact-support-through-tuhi","question":"Can Tuhi open a support ticket for me?","url":"/faq/tuhi-assistant/how-do-i-contact-support-through-tuhi"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"Can I send a support ticket without the diagnostics summary? — Storage Studio FAQ","description":"Yes. Under What we'll include, the app version, macOS version and diagnostics summary are each a separate switch; turn any off and the ticket goes without it. Diagnostics just help support answer faster.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Tuhi, your storage assistant","path":"/faq/tuhi-assistant/"},{"name":"Can I send a support ticket without the diagnostics summary?","path":"/faq/tuhi-assistant/can-i-send-a-ticket-without-diagnostics"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/tuhi-assistant/can-i-send-a-ticket-without-diagnostics","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"Can I send a support ticket without the diagnostics summary?","alternateName":["Turn off diagnostics in a support ticket","Do I have to include my macOS version?","Send support message without system info","Is the diagnostics summary required?"],"acceptedAnswer":{"@type":"Answer","text":"Yes. Under What we'll include, every extra is its own switch — Storage Studio version, macOS version, and the diagnostics summary. Turn off any of them and the ticket goes without it.\n\nThe diagnostics summary is optional, but it usually helps the team answer faster, since it shows things like free space and whether your drive is connected without you having to explain. Your files and file names are never included either way.","url":"https://storagestudio.us/faq/tuhi-assistant/can-i-send-a-ticket-without-diagnostics"}}]},"fragment":"
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Tuhi, your storage assistant · Contacting support

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Can I send a support ticket without the diagnostics summary?

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Short answer: Yes. Under What we'll include, the app version, macOS version and diagnostics summary are each a separate switch; turn any off and the ticket goes without it. Diagnostics just help support answer faster.

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Yes. Under What we'll include, every extra is its own switch — Storage Studio version, macOS version, and the diagnostics summary. Turn off any of them and the ticket goes without it.

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The diagnostics summary is optional, but it usually helps the team answer faster, since it shows things like free space and whether your drive is connected without you having to explain. Your files and file names are never included either way.

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Last reviewed

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