{"id":"tuhi-assistant.can-tuhi-answer-questions-from-my-partner","url":"/faq/tuhi-assistant/can-tuhi-answer-questions-from-my-partner","category":{"id":"tuhi-assistant","title":"Tuhi, your storage assistant"},"subcategory":{"id":"what-tuhi-knows","title":"What Tuhi knows"},"question":"Why does a Tuhi answer say \"From\" and my partner's name?","alt_questions":["Tuhi answer from my reseller","What does From mean on a Tuhi answer?","Can my IT company add answers to Tuhi?","Does Tuhi send my questions to my partner?","Partner answers in Tuhi","Tuhi answered with my shop's details"],"short_answer":"It came from the partner you got Storage Studio through. Their answers are reviewed by us, labelled From and their name, used only when Tuhi's own don't cover it, and matched on your Mac — questions never go to them.","answer_markdown":"Because that answer came from your partner — the shop, IT company or reseller you got Storage Studio through. A partner can give Tuhi their own questions and answers, and we review every version before it reaches any Mac. When you ask something only your partner can answer, the reply is labelled **From** and their name, and may offer one button: open their website in the partner window, or send them a message.\n\n- Tuhi's own answers always come first for anything about Storage Studio itself.\n- If your partner's notes don't cover a question, Tuhi doesn't guess on their behalf.\n- The matching happens on your Mac. Your questions are never sent to your partner, or to us.\n- Only Macs that came through that partner see their answers, and if the partner switches them off they disappear within about an hour.\n\nSee [the badges on Tuhi's answers](/faq/tuhi-assistant/what-do-the-badges-on-tuhis-answers-mean).","answer_html":"

Because that answer came from your partner — the shop, IT company or reseller you got Storage Studio through. A partner can give Tuhi their own questions and answers, and we review every version before it reaches any Mac. When you ask something only your partner can answer, the reply is labelled From and their name, and may offer one button: open their website in the partner window, or send them a message.

\n\n

See the badges on Tuhi's answers.

","answer_text":"Because that answer came from your partner — the shop, IT company or reseller you got Storage Studio through. A partner can give Tuhi their own questions and answers, and we review every version before it reaches any Mac. When you ask something only your partner can answer, the reply is labelled From and their name, and may offer one button: open their website in the partner window, or send them a message.\n\n- Tuhi's own answers always come first for anything about Storage Studio itself.\n- If your partner's notes don't cover a question, Tuhi doesn't guess on their behalf.\n- The matching happens on your Mac. Your questions are never sent to your partner, or to us.\n- Only Macs that came through that partner see their answers, and if the partner switches them off they disappear within about an hour.\n\nSee the badges on Tuhi's answers.","tags":["tuhi","partner","answers","privacy"],"related":[{"id":"tuhi-assistant.what-do-the-badges-on-tuhis-answers-mean","question":"What do the little badges on Tuhi's answers mean?","url":"/faq/tuhi-assistant/what-do-the-badges-on-tuhis-answers-mean"},{"id":"tuhi-assistant.does-tuhi-send-my-questions-to-the-internet","question":"Does Tuhi send my questions or files to the internet?","url":"/faq/tuhi-assistant/does-tuhi-send-my-questions-to-the-internet"}],"applies_to":"all","wiki":"/wiki/where-tuhis-answers-come-from","last_reviewed":"2026-10-29","title":"Why does a Tuhi answer say \"From\" and my partner's name? — Storage Studio FAQ","description":"It came from the partner you got Storage Studio through. Their answers are reviewed by us, labelled From and their name, used only when Tuhi's own don't cover it, and matched on your Mac — questions never go to them.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Tuhi, your storage assistant","path":"/faq/tuhi-assistant/"},{"name":"Why does a Tuhi answer say \"From\" and my partner's name?","path":"/faq/tuhi-assistant/can-tuhi-answer-questions-from-my-partner"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/tuhi-assistant/can-tuhi-answer-questions-from-my-partner","inLanguage":"en","dateModified":"2026-10-29","mainEntity":[{"@type":"Question","name":"Why does a Tuhi answer say \"From\" and my partner's name?","alternateName":["Tuhi answer from my reseller","What does From mean on a Tuhi answer?","Can my IT company add answers to Tuhi?","Does Tuhi send my questions to my partner?","Partner answers in Tuhi","Tuhi answered with my shop's details"],"acceptedAnswer":{"@type":"Answer","text":"Because that answer came from your partner — the shop, IT company or reseller you got Storage Studio through. A partner can give Tuhi their own questions and answers, and we review every version before it reaches any Mac. When you ask something only your partner can answer, the reply is labelled From and their name, and may offer one button: open their website in the partner window, or send them a message.\n\n- Tuhi's own answers always come first for anything about Storage Studio itself.\n- If your partner's notes don't cover a question, Tuhi doesn't guess on their behalf.\n- The matching happens on your Mac. Your questions are never sent to your partner, or to us.\n- Only Macs that came through that partner see their answers, and if the partner switches them off they disappear within about an hour.\n\nSee the badges on Tuhi's answers.","url":"https://storagestudio.us/faq/tuhi-assistant/can-tuhi-answer-questions-from-my-partner"}}]},"fragment":"
\n
\n\n\n\n\n
\n
\n

Tuhi, your storage assistant · What Tuhi knows

\n

Why does a Tuhi answer say "From" and my partner's name?

\n

Short answer: It came from the partner you got Storage Studio through. Their answers are reviewed by us, labelled From and their name, used only when Tuhi's own don't cover it, and matched on your Mac — questions never go to them.

\n

Because that answer came from your partner — the shop, IT company or reseller you got Storage Studio through. A partner can give Tuhi their own questions and answers, and we review every version before it reaches any Mac. When you ask something only your partner can answer, the reply is labelled From and their name, and may offer one button: open their website in the partner window, or send them a message.

\n
  • Tuhi's own answers always come first for anything about Storage Studio itself.
  • If your partner's notes don't cover a question, Tuhi doesn't guess on their behalf.
  • The matching happens on your Mac. Your questions are never sent to your partner, or to us.
  • Only Macs that came through that partner see their answers, and if the partner switches them off they disappear within about an hour.
\n

See the badges on Tuhi's answers.

\n

Read the full guide →

\n

Last reviewed

\n\n

Related questions

\n

Also available as Markdown and JSON.

\n
"}