---
id: tuhi-assistant.how-do-i-close-or-reopen-a-ticket
url: https://storagestudio.us/faq/tuhi-assistant/how-do-i-close-or-reopen-a-ticket
category: "Tuhi, your storage assistant"
subcategory: "Contacting support"
question: "How do I close or reopen a support ticket?"
alt_questions:
  - "Close ticket Storage Studio"
  - "My problem came back, reopen ticket"
  - "Mark my support question as solved"
  - "Reopen a closed ticket"
short_answer: "Open the ticket in My Support and click Close ticket when you're done, or Reopen if the problem comes back; the earlier conversation stays attached."
tags: ["support", "ticket"]
related: ["https://storagestudio.us/faq/tuhi-assistant/where-are-my-support-tickets", "https://storagestudio.us/faq/tuhi-assistant/how-do-i-rate-my-support-experience"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# How do I close or reopen a support ticket?

Open the ticket in **My Support** and click **Close ticket** when your question is answered. If the problem comes back later, open the same ticket and click **Reopen** — the earlier conversation stays with it, so you don't have to start again.

It's up to you when a ticket is done.