{"id":"tuhi-assistant.how-do-i-reply-to-support","url":"/faq/tuhi-assistant/how-do-i-reply-to-support","category":{"id":"tuhi-assistant","title":"Tuhi, your storage assistant"},"subcategory":{"id":"support","title":"Contacting support"},"question":"How do I reply to a support message?","alt_questions":["Continue a support conversation","Answer support in the app","How do I send more details to support?"],"short_answer":"Open the ticket in My Support (More (•••) → Help & Support) and reply there, or reply to the support email. Both end up in the same conversation in the app.","answer_markdown":"Open the ticket in **My Support** (More (•••) → Help & Support) and type your reply there — the whole back-and-forth stays together in one place.\n\nYou can also simply reply to the support email you received. Email replies thread back into the same conversation in the app, so nothing gets lost between the two.","answer_html":"

Open the ticket in My Support (More (•••) → Help & Support) and type your reply there — the whole back-and-forth stays together in one place.

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You can also simply reply to the support email you received. Email replies thread back into the same conversation in the app, so nothing gets lost between the two.

","answer_text":"Open the ticket in My Support (More (•••) → Help & Support) and type your reply there — the whole back-and-forth stays together in one place.\n\nYou can also simply reply to the support email you received. Email replies thread back into the same conversation in the app, so nothing gets lost between the two.","tags":["support","reply","email"],"related":[{"id":"tuhi-assistant.where-are-my-support-tickets","question":"Can I ask Tuhi whether support has replied to my ticket?","url":"/faq/tuhi-assistant/where-are-my-support-tickets"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"How do I reply to a support message? — Storage Studio FAQ","description":"Open the ticket in My Support (More (•••) → Help & Support) and reply there, or reply to the support email. Both end up in the same conversation in the app.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Tuhi, your storage assistant","path":"/faq/tuhi-assistant/"},{"name":"How do I reply to a support message?","path":"/faq/tuhi-assistant/how-do-i-reply-to-support"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/tuhi-assistant/how-do-i-reply-to-support","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"How do I reply to a support message?","alternateName":["Continue a support conversation","Answer support in the app","How do I send more details to support?"],"acceptedAnswer":{"@type":"Answer","text":"Open the ticket in My Support (More (•••) → Help & Support) and type your reply there — the whole back-and-forth stays together in one place.\n\nYou can also simply reply to the support email you received. Email replies thread back into the same conversation in the app, so nothing gets lost between the two.","url":"https://storagestudio.us/faq/tuhi-assistant/how-do-i-reply-to-support"}}]},"fragment":"
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Tuhi, your storage assistant · Contacting support

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How do I reply to a support message?

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Short answer: Open the ticket in My Support (More (•••) → Help & Support) and reply there, or reply to the support email. Both end up in the same conversation in the app.

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Open the ticket in My Support (More (•••) → Help & Support) and type your reply there — the whole back-and-forth stays together in one place.

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You can also simply reply to the support email you received. Email replies thread back into the same conversation in the app, so nothing gets lost between the two.

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Last reviewed

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Related questions

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