---
id: tuhi-assistant.how-do-i-reply-to-support
url: https://storagestudio.us/faq/tuhi-assistant/how-do-i-reply-to-support
category: "Tuhi, your storage assistant"
subcategory: "Contacting support"
question: "How do I reply to a support message?"
alt_questions:
  - "Continue a support conversation"
  - "Answer support in the app"
  - "How do I send more details to support?"
short_answer: "Open the ticket in My Support (More (•••) → Help & Support) and reply there, or reply to the support email. Both end up in the same conversation in the app."
tags: ["support", "reply", "email"]
related: ["https://storagestudio.us/faq/tuhi-assistant/where-are-my-support-tickets"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# How do I reply to a support message?

Open the ticket in **My Support** (More (•••) → Help & Support) and type your reply there — the whole back-and-forth stays together in one place.

You can also simply reply to the support email you received. Email replies thread back into the same conversation in the app, so nothing gets lost between the two.