---
id: tuhi-assistant.how-long-does-website-tuhi-keep-me-verified
url: https://storagestudio.us/faq/tuhi-assistant/how-long-does-website-tuhi-keep-me-verified
category: "Tuhi, your storage assistant"
subcategory: "Privacy and history"
question: "How long does Tuhi on the website keep me confirmed as a customer?"
alt_questions:
  - "Tuhi says my verification timed out"
  - "Why do I have to verify again in the chat?"
  - "Website chat signed me out"
  - "How do I sign out of Tuhi?"
  - "Tuhi account details disappeared"
short_answer: "A chat confirmation lasts 15 minutes after your last message and two hours at most, in that browser tab only. Then account answers are hidden; confirm again with a new code. Clear conversation ends it at once."
tags: ["tuhi", "website", "account", "privacy"]
related: ["https://storagestudio.us/faq/tuhi-assistant/can-website-tuhi-see-my-account", "https://storagestudio.us/faq/tuhi-assistant/what-happens-to-my-tuhi-chat-when-i-sign-out"]
applies_to: "all"
wiki: https://storagestudio.us/wiki/keeping-your-account-safe-in-the-chat
last_reviewed: 2026-11-02
---

# How long does Tuhi on the website keep me confirmed as a customer?

A confirmation made in the chat lasts **15 minutes after your last message**, and **two hours** at most. After that your account answers are hidden from the screen and Tuhi says the confirmation timed out — confirm again with a new code, which takes a minute.

- It applies to **that browser tab only**. Another tab or window, or someone else on the same computer, sees nothing of your account.
- **Signed in to your account** at storagestudio.us? Tuhi knows it's you for as long as you stay signed in, with no code.
- **Clear conversation** in the chat, or signing out of your account, ends it straight away.

On a computer that isn't yours, use **Sign out on every device** on your account's **Help** page when you're done.