# Tuhi, your storage assistant — Storage Studio FAQ

Questions about Tuhi, Storage Studio's on-device storage assistant: asking questions, what it knows, Apple Intelligence, privacy, contacting support, and letting other AI apps read your storage with AI access.

## About Tuhi

- [What is Tuhi in Storage Studio?](https://storagestudio.us/faq/tuhi-assistant/what-is-tuhi) — Tuhi is Storage Studio's built-in storage assistant. Ask it a question in the Home screen's Ask box and it answers from your Mac's real numbers, then points you to the right screen. It runs on your Mac with Apple Intelligence.
- [What's the difference between asking Tuhi and the Run Tuhi button?](https://storagestudio.us/faq/tuhi-assistant/tuhi-assistant-vs-run-tuhi-button) — Asking Tuhi in the Ask box only gives answers and guidance; it never changes anything. Run Tuhi, the big circle on Home, is the one-tap tidy-up routine, and it only runs when you tap it.
- [Why does Tuhi greet me with good morning or good evening?](https://storagestudio.us/faq/tuhi-assistant/why-does-tuhi-greet-me) — Tuhi says a short time-of-day hello when you open the conversation, then stays quiet for a few hours so it never floods the chat. It's just a prompt to ask something; it does nothing else.
- [Is Tuhi the same thing as Apple Intelligence?](https://storagestudio.us/faq/tuhi-assistant/why-is-it-called-tuhi) — No. Tuhi is Storage Studio's own assistant; Apple Intelligence is the on-device engine that powers its conversational answers where available. It isn't Siri and doesn't send your questions to an online chatbot.
- [Is Tuhi included with Storage Studio or a paid add-on?](https://storagestudio.us/faq/tuhi-assistant/does-tuhi-cost-extra) — Tuhi is part of Storage Studio, on the Home screen for everyone including during the free trial, with no separate add-on to buy. Apple Intelligence, which powers its fuller answers, comes with macOS.
- [Can I use Storage Studio without the Tuhi Home screen?](https://storagestudio.us/faq/tuhi-assistant/can-i-use-storage-studio-without-tuhi) — Yes. In Settings → Interface, choose the Advanced view (menu-bar popover and specialist windows) instead of the Intelligence view with Tuhi's Home screen. It applies next time you click the menu-bar icon.
- [Where does Tuhi's knowledge about Storage Studio come from?](https://storagestudio.us/faq/tuhi-assistant/where-does-tuhis-knowledge-come-from) — From a curated set of answers written by the Storage Studio team and shipped inside the app, updated with each app update. Answers about your Mac come from live data on your Mac; Apple Intelligence only helps with wording.
- [Can I ask Tuhi questions on the Storage Studio website?](https://storagestudio.us/faq/tuhi-assistant/is-there-a-tuhi-on-the-website) — Yes — Ask Tuhi is on every page of storagestudio.us. She answers from our FAQ, wiki and manual, gives current prices and trial details, copes with typos and follow-ups, and links the full answer.
- [Why did Tuhi open by herself on the website?](https://storagestudio.us/faq/tuhi-assistant/why-did-tuhi-open-by-herself) — You're signed in and something needs doing — a payment due, storage near its limit, a support reply, an update or a trial ending. Each is mentioned once a day.

## Asking Tuhi

- [Where do I find Tuhi and the Ask box?](https://storagestudio.us/faq/tuhi-assistant/where-is-the-ask-box) — Tuhi is the Ask box at the top of Storage Studio's Home screen. Click the menu-bar icon, type a question and press Return. If you see the compact popover instead, switch to the Intelligence view in Settings → Interface.
- [How do I ask Tuhi a question?](https://storagestudio.us/faq/tuhi-assistant/how-do-i-ask-tuhi-a-question) — Type a question in your own words into the Ask box on the Home screen and press Return — no commands needed. Tuhi answers in plain English and, when there's something to do, adds a button plus the steps to get there.
- [Why does Tuhi show a button and steps under its answer?](https://storagestudio.us/faq/tuhi-assistant/why-does-tuhi-show-a-button-under-its-answer) — When an answer is about something you can do, Tuhi adds a button that opens the right screen and the steps to find it yourself. The button only opens the screen; any change still needs your confirmation there.
- [Can I copy text from Tuhi's answers?](https://storagestudio.us/faq/tuhi-assistant/can-i-copy-tuhis-answers) — Yes. Every answer in Tuhi's conversation is selectable: drag across the text, press Command-C, and paste it wherever you like.
- [Why does Tuhi's conversation fold away on its own?](https://storagestudio.us/faq/tuhi-assistant/why-does-the-tuhi-conversation-hide-itself) — The conversation tucks itself away after a quiet spell to keep the Home screen tidy; nothing is lost. Click the chevron beside the Ask box, or ask another question, to bring it back.
- [How do I change the Apps grid shortcut from the Home screen?](https://storagestudio.us/faq/tuhi-assistant/does-tuhi-know-about-the-apps-shortcut) — Click the small shortcut keycap next to the heading at the top of the Home screen and choose a new combination, or change it in Settings → Shortcuts under Open the Apps grid.
- [Does Tuhi understand typos and loosely worded questions?](https://storagestudio.us/faq/tuhi-assistant/does-tuhi-understand-loosely-worded-questions) — Mostly. Tuhi matches questions by meaning with an on-device language model, so you don't need exact feature names. If an answer misses, add the symptom or the screen you're on.
- [Can I answer Tuhi's buttons by typing instead of clicking?](https://storagestudio.us/faq/tuhi-assistant/can-i-answer-tuhis-buttons-by-typing) — Yes. When Tuhi offers choices, type "the first one", "yes" or the name of the option, and she takes it as if you'd clicked the button.

## What Tuhi knows

- [What can Tuhi help me with?](https://storagestudio.us/faq/tuhi-assistant/what-can-tuhi-help-with) — Tuhi helps with your Mac's live storage, every Storage Studio feature, cloud and general Mac storage questions, what's running in the background, and why your Mac feels slow, hot or short on memory.
- [Does Tuhi use my Mac's real storage numbers or guess?](https://storagestudio.us/faq/tuhi-assistant/does-tuhi-use-my-real-storage-numbers) — Tuhi uses your Mac's real numbers, read from the same figures the Home screen shows, and never guesses. Each answer is checked sentence by sentence and anything it can't back up is left out.
- [Can Tuhi tell me where a file or folder is?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-find-where-my-folder-is) — Yes. Ask "where is my … folder?" and Tuhi finds it with macOS's search index and tells you where it is. If Storage Studio moved it to your fast drive, Tuhi says so and notes the shortcut left at the old spot.
- [Can Tuhi tell me what Storage Studio has moved, offloaded or backed up?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-tell-me-what-i-moved) — Yes. Tuhi knows Storage Studio's own records on your Mac — moved folders and apps, offloads, backup sets, connected accounts and devices, and recent activity — so you can ask "what did I move?" or "what happened last night?".
- [Can Tuhi list exactly which files a clean-up removed?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-list-the-files-a-clean-up-removed) — Not file by file. For cache clean-ups and reclaimed snapshots Storage Studio keeps totals, not every file name, so Tuhi reports totals rather than inventing a list. Removed duplicates and uninstalled apps are listed in Recycle Vault.
- [Can I ask Tuhi whether everything is OK or a job failed?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-tell-me-if-everything-is-ok) — Yes. Ask "is everything OK?" or "did the clean-up run?" and Tuhi answers from Storage Studio's real background jobs: what ran, when, the result, and what needs a look. It points you to Background Activity for detail.
- [Can Tuhi tell me when the last or next tidy-up runs?](https://storagestudio.us/faq/tuhi-assistant/when-is-the-next-automatic-tidy-up) — Yes. Tuhi tells you when the last tidy-up ran and what it freed (or that none has run yet), and when the next automatic one is due, or that automation is off and tidy-ups only run when you tap Run Tuhi.
- [Can Tuhi tell me why my Mac is slow, hot or low on memory?](https://storagestudio.us/faq/tuhi-assistant/why-is-my-mac-slow-ask-tuhi) — Yes. Tuhi reads your Mac's live memory, memory pressure, processor load and temperature when you ask, tells you the likely cause, and points to a fix. It's a one-off reading, not constant monitoring.
- [Can Tuhi tell me my Mac's model, macOS version or memory?](https://storagestudio.us/faq/tuhi-assistant/what-can-tuhi-tell-me-about-my-mac) — Yes. Tuhi can tell you your Mac's name, model, macOS version, memory, free and total space, and the date and time, all read live from your Mac rather than guessed.
- [Why won't Tuhi answer general questions like the weather or coding?](https://storagestudio.us/faq/tuhi-assistant/why-wont-tuhi-answer-general-questions) — Tuhi is focused on your Mac, its storage and Storage Studio, so it politely declines general questions like the weather, jokes or coding. That focus keeps its answers grounded in your real storage.
- [Can Tuhi help with cloud accounts and online-only files?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-answer-cloud-questions) — Yes. Tuhi explains connecting iCloud, Dropbox, Google Drive, OneDrive, Box, Amazon S3, FTP and SFTP in Data Transfers, and keeping downloaded cloud files online-only, then offers a button to the right screen.
- [What does Tuhi do if my disk is full right now?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-help-when-my-disk-is-full) — When your disk is short on room right now, Tuhi sends you to Emergency Space, which lists the safest options first — files apps rebuild themselves — and does nothing until you choose.
- [Can Tuhi tell me whether my Mac actually needs a clean-up?](https://storagestudio.us/faq/tuhi-assistant/do-i-need-to-clean-my-mac-ask-tuhi) — Yes. Tuhi checks your real free space: with plenty of headroom it says there's no pressure, when space is tight it suggests Run Tuhi, and when it's critically low it points to the emergency screen. It matches the menu-bar health dot.
- [Can Tuhi tell me if now is a good time for a tidy-up?](https://storagestudio.us/faq/tuhi-assistant/is-now-a-good-time-to-run-tuhi) — Yes. Tuhi checks free space, memory, processor load and temperature before suggesting a tidy-up. On Low Power Mode or during heavy work it's fine to wait, since the safe parts can run in Quiet Hours.
- [What do "Your Mac is in good shape" and "Your startup disk is getting full" mean?](https://storagestudio.us/faq/tuhi-assistant/what-does-the-home-screen-health-message-mean) — It's Tuhi's verdict on your startup disk: green means plenty of free space, orange means it's getting full and a quick Run Tuhi helps, red means it's almost full and needs attention now. It matches the menu-bar dot.
- [Can Tuhi tell me how much space I could get back?](https://storagestudio.us/faq/tuhi-assistant/how-much-space-can-tuhi-free) — Tuhi reports real figures — how much you've freed and how much data already lives on your fast drive — rather than promising a number. What more you can reclaim depends on your Mac; Run Tuhi or What's Using Space shows it.
- [Why does Tuhi say moving big apps needs a fast external drive?](https://storagestudio.us/faq/tuhi-assistant/why-does-tuhi-say-i-need-a-fast-drive) — Moves need somewhere to put things, so they need a fast external drive set up in Storage Studio. Without one you can still clear caches, reclaim old local backups and keep cloud files online-only.
- [Can Tuhi explain things like System Data, purgeable space and local snapshots?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-explain-mac-storage-terms) — Yes. Tuhi explains general Mac storage — System Data, purgeable space, local snapshots, caches, why a disk looks full — in plain English, and offers the right Storage Studio screen where it can help.
- [Can Tuhi help with my trial, licence or subscription?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-help-with-my-licence) — Tuhi answers common trial, plan and licence questions and opens the License tab in Settings, where you see your plan and manage your subscription. For billing specifics, ask it to contact support.
- [Can Tuhi help me connect a Windows PC or another device?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-help-me-connect-another-device) — Yes. Tuhi explains Bridge, which sends files and the clipboard between your own devices including a Windows PC with the free Bridge app, and opens the screen where you connect a device.
- [What does Tuhi say when I ask what's using all my space?](https://storagestudio.us/faq/tuhi-assistant/whats-using-my-space-ask-tuhi) — Tuhi answers from your live storage, naming what takes the most room and what it can act on, such as how many large apps you could move and roughly how much that frees. It then offers What's Using Space or Manage Apps.
- [Can Tuhi tell me whether my fast drive is connected and how full it is?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-check-my-external-drive) — Yes. Tuhi tells you whether your fast drive is connected and ready, with its free and total space. If it's unplugged, Tuhi notes that everything on it is safe and reappears when you reconnect it.
- [Can Tuhi tell me if macOS local backups are using my space?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-tell-me-about-local-snapshots) — Yes. Tuhi checks how many recent local backups macOS is keeping and how old they are, or says there are none. It offers Open Local Snapshots to reclaim them; Time Machine backups on a backup drive aren't affected.
- [Can Tuhi tell me about duplicate files or what's in Recycle Vault?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-tell-me-about-duplicates-and-recycle-vault) — Yes. Tuhi knows how much space exact duplicates could free from the last scan and what's recoverable in Recycle Vault, and opens either screen. Removing and restoring happen there, by you.
- [Can Tuhi help me with Delta Drive?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-help-with-delta-drive) — Yes, if you have Delta Drive. Tuhi can explain it, tell you how full it is, and open it so you can browse, download or share files. It can describe Delta Trust backups but never sees inside them.
- [Can Tuhi tell me what Storage Studio is doing right now?](https://storagestudio.us/faq/tuhi-assistant/does-tuhi-know-what-is-running-right-now) — Yes. Ask "what's running?" and Tuhi describes what Storage Studio is doing right now. The Home screen's live status line opens Background Activity, and a running tidy-up shows "Working… tap to view".
- [Can Tuhi on the website answer questions about my own account?](https://storagestudio.us/faq/tuhi-assistant/can-website-tuhi-see-my-account) — Yes — signed in to your account, Tuhi answers about your plan, payments, invoices, Macs, Delta storage and support requests straight from your records.
- [Why does Tuhi sometimes say "I don't know"?](https://storagestudio.us/faq/tuhi-assistant/why-does-tuhi-say-i-dont-know) — Tuhi would rather say "I don't know" than guess. Each answer about your Mac is checked sentence by sentence against what Storage Studio really knows, and anything unsupported is left out. She runs only on Apple Intelligence on your Mac.
- [Why does a Tuhi answer say "From" and my partner's name?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-answer-questions-from-my-partner) — It came from the partner you got Storage Studio through. Their answers are reviewed by us, labelled From and their name, used only when Tuhi's own don't cover it, and matched on your Mac — questions never go to them.

## Apple Intelligence

- [Does Tuhi work without Apple Intelligence?](https://storagestudio.us/faq/tuhi-assistant/does-tuhi-work-without-apple-intelligence) — Yes. Without Apple Intelligence, Tuhi answers with Storage Studio's built-in replies about features, your live storage and common questions. The fuller conversational answers need macOS 26 with Apple Intelligence on.
- [What do I need for Tuhi's full conversational answers?](https://storagestudio.us/faq/tuhi-assistant/what-do-i-need-for-tuhis-full-answers) — Tuhi's full answers need macOS 26 on a Mac that supports Apple Intelligence, with Apple Intelligence turned on and its model downloaded. Settings → Interface → Smart suggestions shows the current status.
- [What does "Apple Intelligence isn't turned on" mean in Storage Studio?](https://storagestudio.us/faq/tuhi-assistant/apple-intelligence-isnt-turned-on-message) — Your Mac supports Apple Intelligence but it's switched off, so Tuhi uses built-in replies. Click Open Settings on the notice, turn Apple Intelligence on in Apple Intelligence & Siri, and let its model download.
- [Why does Storage Studio say Apple Intelligence is getting ready?](https://storagestudio.us/faq/tuhi-assistant/apple-intelligence-is-getting-ready) — Apple Intelligence is on, but macOS is still downloading its on-device model. Tuhi uses built-in replies until it's ready, then switches over automatically; keep the Mac online and powered.
- [What if Apple Intelligence isn't available on my Mac?](https://storagestudio.us/faq/tuhi-assistant/apple-intelligence-isnt-available-on-this-mac) — Storage Studio works fully without Apple Intelligence. Tuhi switches to built-in suggestions and replies, and every feature is the same; only the wording of answers is a little simpler.
- [What do the little badges on Tuhi's answers mean?](https://storagestudio.us/faq/tuhi-assistant/what-do-the-badges-on-tuhis-answers-mean) — Each answer has a source badge. The Apple Intelligence mark means the wording was written on your Mac by Apple Intelligence; Built-in answer means it came from Storage Studio's own curated replies. Hover for the reason.

## Privacy and history

- [Does Tuhi keep my conversation history?](https://storagestudio.us/faq/tuhi-assistant/does-tuhi-keep-my-conversation-history) — Yes. Tuhi keeps a private conversation history on your Mac so it survives a restart, and it is never sent anywhere. The oldest messages roll off once it gets long, and the trash icon clears it.
- [How do I clear Tuhi's conversation history?](https://storagestudio.us/faq/tuhi-assistant/how-do-i-clear-tuhis-history) — Open the conversation under the Ask box and click the trash icon in its header (Clear conversation history). It removes the saved history from your Mac; your files and settings are untouched.
- [Does Tuhi send my questions or files to the internet?](https://storagestudio.us/faq/tuhi-assistant/does-tuhi-send-my-questions-to-the-internet) — No. Tuhi runs entirely on your Mac and works offline; your questions, storage figures and files never leave your device. Apple Intelligence wording comes from Apple's on-device model, not an online chatbot.
- [Will Tuhi ever show me file paths, error codes or technical jargon?](https://storagestudio.us/faq/tuhi-assistant/will-tuhi-show-file-paths-or-technical-codes) — No. Tuhi answers in plain English without technical codes, internal names or jargon, and explains what to do next instead of quoting raw errors. It only shows a location when you ask where one of your own items is.
- [Does Tuhi learn from what I do?](https://storagestudio.us/faq/tuhi-assistant/does-tuhi-learn-from-me) — Only lightly and only on your Mac: Tuhi counts which suggestions you act on to put the most useful first. It stores counts, not your question text, nothing is sent anywhere, and no AI model is trained on your data.
- [Can Tuhi read the contents of my documents?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-see-the-contents-of-my-files) — No. Tuhi works from storage information such as sizes, free space, moves, backups and job results. It doesn't open your documents, photos or messages to read their contents, and everything stays on your Mac.
- [Does Tuhi use a lot of battery or slow my Mac down?](https://storagestudio.us/faq/tuhi-assistant/does-tuhi-slow-down-my-mac) — No. Tuhi only works when you ask: it reads your Mac's resources once rather than monitoring constantly, reuses what it already worked out, and Apple Intelligence answers take only a short burst of on-device work.
- [Why does Tuhi on the website ask for my name and email?](https://storagestudio.us/faq/tuhi-assistant/why-does-website-tuhi-ask-who-i-am) — So we know who to reply to and can keep the chat for real people. You confirm your email with a one-time code; for customers it also lets Tuhi answer about your own plan. Updates are a separate opt-in.
- [What happens to my Tuhi conversation on the website when I sign out?](https://storagestudio.us/faq/tuhi-assistant/what-happens-to-my-tuhi-chat-when-i-sign-out) — Signed in, the conversation survives reloads. Sign out and it's cleared from your browser; it comes back as Earlier with you when you sign in again.
- [Is it safe to give Tuhi on the website my licence key, recovery kit or a code?](https://storagestudio.us/faq/tuhi-assistant/what-should-i-never-paste-into-the-website-chat) — Only paste the one-time code Tuhi e-mails you, where she asks for it. Never paste your licence key, recovery kit, a PIN, a password or card details into any chat — nobody at Storage Studio will ask for them.
- [How long does Tuhi on the website keep me confirmed as a customer?](https://storagestudio.us/faq/tuhi-assistant/how-long-does-website-tuhi-keep-me-verified) — A chat confirmation lasts 15 minutes after your last message and two hours at most, in that browser tab only. Then account answers are hidden; confirm again with a new code. Clear conversation ends it at once.

## What Tuhi can do for you

- [Can Tuhi move or delete my files by itself?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-change-things-on-my-mac) — No. Tuhi doesn't move, clean or delete files by herself. She downloads links, and stops, pauses, resumes or cancels activities only when you ask — and always asks before a cancel that would throw work away.
- [Can Tuhi download a file if I paste a link?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-download-a-file-from-a-link) — Yes. Paste a link and say where it should go. Tuhi reads the link first (a download page leads to its real file), checks it fits, never downloads twice, shows a live card and tells you when it's done, with Show in Finder.
- [Why did my Tuhi download pause because of low disk space?](https://storagestudio.us/faq/tuhi-assistant/tuhi-download-paused-low-disk) — The drive it was going to ran low, so the download stopped rather than filling it; nothing downloaded is lost. Tuhi offers to carry on on a drive with room, keeping what's done, or free space and press Resume.
- [Which Storage Studio screens can Tuhi take me to?](https://storagestudio.us/faq/tuhi-assistant/which-screens-can-tuhi-open) — Tuhi can open most screens: the tidy-up, Emergency Space, Apps, What's Using Space, Data Parking, Duplicates, Recycle Vault, Local Snapshots, Data Transfers, Data Backup, drive tools, charts, Background Activity, rules, License and more.
- [Can Tuhi stop, pause, carry on or cancel something for me?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-stop-pause-or-cancel-something) — Yes. Ask in your own words and Tuhi stops, pauses, resumes or cancels the download, transfer, folder move, backup or Free Up Space you mean. She asks which if several match, and always asks before a cancel that loses work.
- [Will Tuhi download the same file twice if I ask again?](https://storagestudio.us/faq/tuhi-assistant/will-tuhi-download-the-same-file-twice) — No. Tuhi follows or resumes a download already going, moves one going elsewhere with its progress, continues one that failed, and shows a file that's already there (or replaces it, the old one to the Trash).

## Contacting support

- [Can Tuhi open a support ticket for me?](https://storagestudio.us/faq/tuhi-assistant/how-do-i-contact-support-through-tuhi) — Yes. Type "contact support" or "open a ticket" into the Ask box and Tuhi opens a pre-filled ticket form. You edit it and choose what to include; nothing is sent until you click Send to Support.
- [What information is sent when I open a support ticket?](https://storagestudio.us/faq/tuhi-assistant/what-is-sent-in-a-support-ticket) — Only what's on the form: your subject, message and registered email, plus — if you leave them on — your app and macOS versions and a short diagnostics summary you can read first. Files, file names and contents are never included.
- [Why does Tuhi offer an "Open a support ticket" button?](https://storagestudio.us/faq/tuhi-assistant/why-does-tuhi-offer-to-open-a-support-ticket) — Tuhi offers it when it can't solve a problem itself or a background task keeps failing. It opens a pre-filled ticket form you can edit; Tuhi never sends a ticket by itself.
- [Can I ask Tuhi whether support has replied to my ticket?](https://storagestudio.us/faq/tuhi-assistant/where-are-my-support-tickets) — Yes. Ask "where are my tickets?" in the Ask box and Tuhi tells you about tickets sent from this Mac and whether a reply is waiting. Read and reply in My Support under More (•••) → Help & Support.
- [How do I reply to a support message?](https://storagestudio.us/faq/tuhi-assistant/how-do-i-reply-to-support) — Open the ticket in My Support (More (•••) → Help & Support) and reply there, or reply to the support email. Both end up in the same conversation in the app.
- [How do I close or reopen a support ticket?](https://storagestudio.us/faq/tuhi-assistant/how-do-i-close-or-reopen-a-ticket) — Open the ticket in My Support and click Close ticket when you're done, or Reopen if the problem comes back; the earlier conversation stays attached.
- [How do I rate my support experience?](https://storagestudio.us/faq/tuhi-assistant/how-do-i-rate-my-support-experience) — Once a ticket is resolved or closed, open it in My Support and choose an emoji under "How was your support experience?".
- [Who am I talking to when I contact support?](https://storagestudio.us/faq/tuhi-assistant/who-answers-support-tickets) — The Storage Studio support team. Replies appear as Support Team with a short reference code rather than a personal name, and each ticket has its own reference shown in My Support.
- [What happens after I send a support ticket?](https://storagestudio.us/faq/tuhi-assistant/what-happens-after-i-send-a-ticket) — You get a confirmation with the ticket's reference. Support replies to your registered email and the reply also appears in My Support with a notification; you can answer either way.
- [Why can't I change the email address on the support form?](https://storagestudio.us/faq/tuhi-assistant/can-i-change-the-email-on-a-support-ticket) — The form uses the email you registered Storage Studio with, shown read-only, so replies always reach your account's address. If you want replies elsewhere, mention it in your message.
- [Can I attach screenshots or files to a support ticket?](https://storagestudio.us/faq/tuhi-assistant/can-i-attach-a-screenshot-to-a-ticket) — No. The in-app ticket form is text only, plus optional version and diagnostics details, which keeps your files out of tickets. Describe what you see, including the exact wording of any notice.
- [Can I send a support ticket without the diagnostics summary?](https://storagestudio.us/faq/tuhi-assistant/can-i-send-a-ticket-without-diagnostics) — Yes. Under What we'll include, the app version, macOS version and diagnostics summary are each a separate switch; turn any off and the ticket goes without it. Diagnostics just help support answer faster.

## AI access for other assistants

- [What is AI access in Storage Studio?](https://storagestudio.us/faq/tuhi-assistant/what-is-ai-access) — AI access lets an AI assistant you use, such as Claude Desktop, read Storage Studio's view of your storage so it answers accurately. It's read-only, runs only on your Mac, and is off until you turn it on in Settings → Connections.
- [What does MCP mean in Storage Studio's settings?](https://storagestudio.us/faq/tuhi-assistant/what-is-mcp) — MCP stands for Model Context Protocol, an open standard AI tools use to connect to apps. Storage Studio supports it so compatible assistants can read your storage; Settings → Connections gives you a ready-to-paste snippet.
- [How do I turn on AI access and connect Claude Desktop?](https://storagestudio.us/faq/tuhi-assistant/how-do-i-turn-on-ai-access) — In Settings → Connections, turn on Allow local assistant access, keep Require an access key, copy the Connect Claude Desktop snippet into your assistant's MCP servers settings, and restart the assistant.
- [Can an AI assistant move or delete my files through AI access?](https://storagestudio.us/faq/tuhi-assistant/can-an-ai-assistant-change-files-through-ai-access) — No. AI access is strictly read-only: a connected assistant can read your storage information but can't move, delete, clean, back up, restore or change settings. Changes only happen when you make them in Storage Studio.
- [What can an AI assistant see with AI access turned on?](https://storagestudio.us/faq/tuhi-assistant/what-can-an-assistant-see-with-ai-access) — It can read Storage Studio's overview: free space and what uses it, backup sets and versions, connected accounts, recent activity, duplicate findings, Recycle Vault totals, clean-up rules and ticket status. Never file contents, passphrases or credentials.
- [Does AI access expose my Mac to the internet or my network?](https://storagestudio.us/faq/tuhi-assistant/does-ai-access-send-data-over-the-internet) — No. AI access runs only on your Mac and can't be reached from the internet or your network; only apps on the same Mac can connect, and by default only with your access key. It's off until you turn it on.
- [Should I choose "Require an access key" or "Open on this Mac"?](https://storagestudio.us/faq/tuhi-assistant/require-an-access-key-or-open-on-this-mac) — Choose Require an access key, the recommended default, so only assistants you've set up can connect. Open on this Mac lets any app on your Mac connect without a key; use it only if your assistant can't send one.
- [How do I get a new AI access key?](https://storagestudio.us/faq/tuhi-assistant/how-do-i-regenerate-the-ai-access-key) — In Settings → Connections, regenerate the Access key. The old key stops working immediately, so reconnect any assistant that used it. Keep the key private.
- [Is the AI access configuration snippet safe to share?](https://storagestudio.us/faq/tuhi-assistant/is-the-ai-access-snippet-safe-to-share) — Yes. The snippet doesn't contain your access key; Storage Studio supplies the key when the assistant connects. The key is the private part, so regenerate it if it's ever exposed.
- [What are the two ways to connect an assistant to Storage Studio?](https://storagestudio.us/faq/tuhi-assistant/two-ways-to-connect-an-assistant) — A direct local connection, for tools that connect to Storage Studio while it's running, and the standard MCP setup, for tools like Claude Desktop that start it in a small background mode. Settings → Connections gives the snippet for each.
- [Why can't my AI assistant connect to Storage Studio?](https://storagestudio.us/faq/tuhi-assistant/ai-assistant-cant-connect-to-storage-studio) — Check that Allow local assistant access is on and running in Settings → Connections, that your assistant has the current access key, that Storage Studio is running for a direct connection, and restart your assistant after pasting the snippet.
- [How do I turn off AI access?](https://storagestudio.us/faq/tuhi-assistant/how-do-i-turn-off-ai-access) — In Settings → Connections, turn off Allow local assistant access; nothing can read from Storage Studio until you turn it on again. To cut off one assistant only, regenerate the key and reconnect the ones you want.
- [Is AI access switched on by default?](https://storagestudio.us/faq/tuhi-assistant/is-ai-access-on-by-default) — No. AI access is off until you turn it on in Settings → Connections, and once on, the default mode still requires an access key.
- [Do I need AI access turned on to use Tuhi?](https://storagestudio.us/faq/tuhi-assistant/do-i-need-ai-access-to-use-tuhi) — No. Tuhi is built into Storage Studio and works with AI access off. AI access is an optional, separate feature for outside assistants like Claude Desktop to read your storage overview.
- [Which AI assistants work with Storage Studio's AI access?](https://storagestudio.us/faq/tuhi-assistant/which-ai-assistants-work-with-ai-access) — Any MCP-compatible assistant running on the same Mac, including Claude Desktop, which has a ready-made snippet. Web-only or remote assistants can't connect, because AI access is only reachable from your Mac.
- [What does "Running on this Mac, port …" mean in the Connections tab?](https://storagestudio.us/faq/tuhi-assistant/what-does-running-on-this-mac-port-mean) — It's AI access's status: Running on this Mac means it's on and ready for assistants on this Mac, Off means it's switched off, and Couldn't start means turn it off and on again or restart Storage Studio.
- [Can a connected AI assistant check on my support tickets?](https://storagestudio.us/faq/tuhi-assistant/can-an-assistant-read-my-support-tickets) — Yes. With AI access on, a connected assistant can read your support tickets' status, read-only. It can't reply to, close or reopen tickets; you do that in My Support.

## When Tuhi doesn't help

- [Why does Tuhi say "I'm still reading your storage"?](https://storagestudio.us/faq/tuhi-assistant/tuhi-says-it-is-still-reading-my-storage) — Storage Studio hasn't finished its first read of your storage since it started, so Tuhi has no real numbers yet and won't invent them. Wait a moment and ask again; it's normal right after launch.
- [What should I do if Tuhi's answer didn't fix my problem?](https://storagestudio.us/faq/tuhi-assistant/tuhi-didnt-solve-my-problem) — Rephrase the question with the screen or symptom you're seeing. If that doesn't help, say "contact support" and Tuhi opens a pre-filled ticket you review before sending.
- [Why won't my support ticket send?](https://storagestudio.us/faq/tuhi-assistant/support-ticket-wont-send) — Send to Support stays disabled until the form has a message (and an email if asked). If a red message appears after sending, your Mac probably couldn't reach us; check your connection and try again — your text is kept.
- [Why does Tuhi say to connect a cloud account first?](https://storagestudio.us/faq/tuhi-assistant/tuhi-says-connect-a-cloud-account-first) — Online-only only works for cloud folders Storage Studio can see on your Mac. With none present, Tuhi asks you to connect one first; once you have, it lists the folders it sees and offers Keep Cloud Online-Only.
- [Why does Tuhi say automatic actions are paused?](https://storagestudio.us/faq/tuhi-assistant/tuhi-says-automatic-actions-are-paused) — Storage Studio's automatic work is off or paused, so nothing runs on a schedule and tidy-ups only happen when you tap Run Tuhi. Turn automation back on in More (•••) → Automatic Moves.
- [Why did Tuhi give a built-in answer when Apple Intelligence is on?](https://storagestudio.us/faq/tuhi-assistant/why-did-tuhi-give-a-built-in-answer) — Some requests are always handled by built-in logic so exact actions aren't paraphrased, and sometimes Apple Intelligence's draft was unusable or stated a figure it wasn't given. Hover over the badge for the reason.
- [Can Tuhi make mistakes?](https://storagestudio.us/faq/tuhi-assistant/can-tuhi-be-wrong) — It can misunderstand a question, but figures come from live data, invented sizes are rejected, it only points to real screens, and it never acts by itself. If an answer looks wrong, check the screen and tell support.