---
id: tuhi-assistant.support-ticket-wont-send
url: https://storagestudio.us/faq/tuhi-assistant/support-ticket-wont-send
category: "Tuhi, your storage assistant"
subcategory: "When Tuhi doesn't help"
question: "Why won't my support ticket send?"
alt_questions:
  - "Send to Support button is greyed out"
  - "Ticket failed to send"
  - "Contact Support not working"
  - "Error sending support ticket"
short_answer: "Send to Support stays disabled until the form has a message (and an email if asked). If a red message appears after sending, your Mac probably couldn't reach us; check your connection and try again — your text is kept."
tags: ["support", "troubleshooting"]
related: ["https://storagestudio.us/faq/tuhi-assistant/how-do-i-contact-support-through-tuhi"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# Why won't my support ticket send?

The **Send to Support** button stays disabled until the form has what it needs — fill in the message (and an email, if the form asks for one). If you click Send and a red "Couldn't send" message appears under the form, the ticket wasn't delivered; it usually means your Mac couldn't reach us.

Check your internet connection and click **Send to Support** again — your text stays in the form. Sending needs the internet even though Tuhi itself works offline.