{"id":"tuhi-assistant.tuhi-didnt-solve-my-problem","url":"/faq/tuhi-assistant/tuhi-didnt-solve-my-problem","category":{"id":"tuhi-assistant","title":"Tuhi, your storage assistant"},"subcategory":{"id":"troubleshooting","title":"When Tuhi doesn't help"},"question":"What should I do if Tuhi's answer didn't fix my problem?","alt_questions":["Tuhi couldn't help me","Tuhi gave the wrong answer","This didn't fix it, what now?","Tuhi doesn't understand my question","Tuhi answer not helpful"],"short_answer":"Rephrase the question with the screen or symptom you're seeing. If that doesn't help, say \"contact support\" and Tuhi opens a pre-filled ticket you review before sending.","answer_markdown":"Try asking again in different words — Tuhi matches meaning, so naming the screen or the symptom (\"my drive says not set up\", \"the move to my drive failed\") often gets a sharper answer.\n\nIf it still doesn't help, hand it to a person: say \"contact support\" and Tuhi opens a pre-filled ticket you review before sending. You can also check [Troubleshooting](/manual/troubleshooting) for common fixes.","answer_html":"

Try asking again in different words — Tuhi matches meaning, so naming the screen or the symptom ("my drive says not set up", "the move to my drive failed") often gets a sharper answer.

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If it still doesn't help, hand it to a person: say "contact support" and Tuhi opens a pre-filled ticket you review before sending. You can also check Troubleshooting for common fixes.

","answer_text":"Try asking again in different words — Tuhi matches meaning, so naming the screen or the symptom (\"my drive says not set up\", \"the move to my drive failed\") often gets a sharper answer.\n\nIf it still doesn't help, hand it to a person: say \"contact support\" and Tuhi opens a pre-filled ticket you review before sending. You can also check Troubleshooting for common fixes.","tags":["tuhi","troubleshooting","support"],"related":[{"id":"tuhi-assistant.how-do-i-contact-support-through-tuhi","question":"Can Tuhi open a support ticket for me?","url":"/faq/tuhi-assistant/how-do-i-contact-support-through-tuhi"},{"id":"tuhi-assistant.why-does-tuhi-offer-to-open-a-support-ticket","question":"Why does Tuhi offer an \"Open a support ticket\" button?","url":"/faq/tuhi-assistant/why-does-tuhi-offer-to-open-a-support-ticket"}],"applies_to":"all","last_reviewed":"2026-10-01","title":"What should I do if Tuhi's answer didn't fix my problem? — Storage Studio FAQ","description":"Rephrase the question with the screen or symptom you're seeing. If that doesn't help, say \"contact support\" and Tuhi opens a pre-filled ticket you review before sending.","crumbs":[{"name":"Home","path":"/"},{"name":"FAQ","path":"/faq/"},{"name":"Tuhi, your storage assistant","path":"/faq/tuhi-assistant/"},{"name":"What should I do if Tuhi's answer didn't fix my problem?","path":"/faq/tuhi-assistant/tuhi-didnt-solve-my-problem"}],"jsonld":{"@context":"https://schema.org","@type":"FAQPage","url":"https://storagestudio.us/faq/tuhi-assistant/tuhi-didnt-solve-my-problem","inLanguage":"en","dateModified":"2026-10-01","mainEntity":[{"@type":"Question","name":"What should I do if Tuhi's answer didn't fix my problem?","alternateName":["Tuhi couldn't help me","Tuhi gave the wrong answer","This didn't fix it, what now?","Tuhi doesn't understand my question","Tuhi answer not helpful"],"acceptedAnswer":{"@type":"Answer","text":"Try asking again in different words — Tuhi matches meaning, so naming the screen or the symptom (\"my drive says not set up\", \"the move to my drive failed\") often gets a sharper answer.\n\nIf it still doesn't help, hand it to a person: say \"contact support\" and Tuhi opens a pre-filled ticket you review before sending. You can also check Troubleshooting for common fixes.","url":"https://storagestudio.us/faq/tuhi-assistant/tuhi-didnt-solve-my-problem"}}]},"fragment":"
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Tuhi, your storage assistant · When Tuhi doesn't help

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What should I do if Tuhi's answer didn't fix my problem?

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Short answer: Rephrase the question with the screen or symptom you're seeing. If that doesn't help, say "contact support" and Tuhi opens a pre-filled ticket you review before sending.

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Try asking again in different words — Tuhi matches meaning, so naming the screen or the symptom ("my drive says not set up", "the move to my drive failed") often gets a sharper answer.

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If it still doesn't help, hand it to a person: say "contact support" and Tuhi opens a pre-filled ticket you review before sending. You can also check Troubleshooting for common fixes.

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