---
id: tuhi-assistant.tuhi-didnt-solve-my-problem
url: https://storagestudio.us/faq/tuhi-assistant/tuhi-didnt-solve-my-problem
category: "Tuhi, your storage assistant"
subcategory: "When Tuhi doesn't help"
question: "What should I do if Tuhi's answer didn't fix my problem?"
alt_questions:
  - "Tuhi couldn't help me"
  - "Tuhi gave the wrong answer"
  - "This didn't fix it, what now?"
  - "Tuhi doesn't understand my question"
  - "Tuhi answer not helpful"
short_answer: "Rephrase the question with the screen or symptom you're seeing. If that doesn't help, say \"contact support\" and Tuhi opens a pre-filled ticket you review before sending."
tags: ["tuhi", "troubleshooting", "support"]
related: ["https://storagestudio.us/faq/tuhi-assistant/how-do-i-contact-support-through-tuhi", "https://storagestudio.us/faq/tuhi-assistant/why-does-tuhi-offer-to-open-a-support-ticket"]
applies_to: "all"
last_reviewed: 2026-10-01
---

# What should I do if Tuhi's answer didn't fix my problem?

Try asking again in different words — Tuhi matches meaning, so naming the screen or the symptom ("my drive says not set up", "the move to my drive failed") often gets a sharper answer.

If it still doesn't help, hand it to a person: say "contact support" and Tuhi opens a pre-filled ticket you review before sending. You can also check [Troubleshooting](https://storagestudio.us/manual/troubleshooting) for common fixes.